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Mobile Phone Profile on Exchange

Posted on 2012-12-28
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Last Modified: 2012-12-28
Manage Mobile PhoneMobile Phone Option
Hi,
 
 This particular user's iPhone & iPad is not synching well with outlook/exchange. So I like to have a clean start.

 Can someone explain to me any ramifications with either choice (1) Remove mobile phone partnership and (2) Perform a remote wipe to clear mobile phone data ?

  For trial, I chose "Remove mobile phone partnership" on my exchange account and my Smartphone showed no emails. So I erased existing exchange account on my smartphone and created the same account. Now I receive emails and all is good. But when I went to Exchange management and right click on my account, I do not see the option "Manage Mobile Phone" anymore. But my phone is synching alright.
 
 FYI I have erase this user's exchange account on his iPad and iPhone many times to no avail.
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Question by:sglee
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mmicha earned 255 total points
ID: 38727935
Option number one will remove the link between the device and Exchange Server.

Option number two is more for if a phone is lost and contains sensitive data.  That will literally erase the phones content and set it back to defaults.

I'd try option one and remove the link between the device and Exchange and then re-establish that communication.

 I am going to imagine that the option will show up eventually for your account that it was removed from.  Some stuff with Exchange is cached and doesn't refresh immediately.
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Author Comment

by:sglee
ID: 38727950
"Some stuff with Exchange is cached and doesn't refresh immediately. " ---> You may be right on it. It may show up eventually. I think I will chose option (1) on this user's iPhone to see if it synch better.
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Author Comment

by:sglee
ID: 38727997
Mobile phone Manage UpdateUpdate:
I tried "remove mobile phone partnership" on this user's iPhone. I erased Exchange account on his iPhone and re-created it. So far it has not received any emails yet ..  I suppose it needs about 30 minutes to being showing up ... hopefully.
To my surprise, the new connection/profile of the iPhone showed up immediately on his Exchange account whereas on my exchange account, "Manage Mobile Phone" option does not even show when I right click on the mailbox. The difference is that on his, I left iPad profile and on mine Samsung was the only one and the last device on the list.
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