[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Mobile Phone Profile on Exchange

Posted on 2012-12-28
3
Medium Priority
?
896 Views
Last Modified: 2012-12-28
Manage Mobile PhoneMobile Phone Option
Hi,
 
 This particular user's iPhone & iPad is not synching well with outlook/exchange. So I like to have a clean start.

 Can someone explain to me any ramifications with either choice (1) Remove mobile phone partnership and (2) Perform a remote wipe to clear mobile phone data ?

  For trial, I chose "Remove mobile phone partnership" on my exchange account and my Smartphone showed no emails. So I erased existing exchange account on my smartphone and created the same account. Now I receive emails and all is good. But when I went to Exchange management and right click on my account, I do not see the option "Manage Mobile Phone" anymore. But my phone is synching alright.
 
 FYI I have erase this user's exchange account on his iPad and iPhone many times to no avail.
0
Comment
Question by:sglee
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 7

Accepted Solution

by:
mmicha earned 1020 total points
ID: 38727935
Option number one will remove the link between the device and Exchange Server.

Option number two is more for if a phone is lost and contains sensitive data.  That will literally erase the phones content and set it back to defaults.

I'd try option one and remove the link between the device and Exchange and then re-establish that communication.

 I am going to imagine that the option will show up eventually for your account that it was removed from.  Some stuff with Exchange is cached and doesn't refresh immediately.
0
 

Author Comment

by:sglee
ID: 38727950
"Some stuff with Exchange is cached and doesn't refresh immediately. " ---> You may be right on it. It may show up eventually. I think I will chose option (1) on this user's iPhone to see if it synch better.
0
 

Author Comment

by:sglee
ID: 38727997
Mobile phone Manage UpdateUpdate:
I tried "remove mobile phone partnership" on this user's iPhone. I erased Exchange account on his iPhone and re-created it. So far it has not received any emails yet ..  I suppose it needs about 30 minutes to being showing up ... hopefully.
To my surprise, the new connection/profile of the iPhone showed up immediately on his Exchange account whereas on my exchange account, "Manage Mobile Phone" option does not even show when I right click on the mailbox. The difference is that on his, I left iPad profile and on mine Samsung was the only one and the last device on the list.
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question