troubleshooting Question

Mobile Phone Profile on Exchange

Avatar of sglee
sglee asked on
ExchangeOutlookiPhone
3 Comments1 Solution921 ViewsLast Modified:
Manage Mobile PhoneMobile Phone Option
Hi,
 
 This particular user's iPhone & iPad is not synching well with outlook/exchange. So I like to have a clean start.

 Can someone explain to me any ramifications with either choice (1) Remove mobile phone partnership and (2) Perform a remote wipe to clear mobile phone data ?

  For trial, I chose "Remove mobile phone partnership" on my exchange account and my Smartphone showed no emails. So I erased existing exchange account on my smartphone and created the same account. Now I receive emails and all is good. But when I went to Exchange management and right click on my account, I do not see the option "Manage Mobile Phone" anymore. But my phone is synching alright.
 
 FYI I have erase this user's exchange account on his iPad and iPhone many times to no avail.
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