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sglee
 asked on

Mobile Phone Profile on Exchange

Manage Mobile PhoneMobile Phone Option
Hi,
 
 This particular user's iPhone & iPad is not synching well with outlook/exchange. So I like to have a clean start.

 Can someone explain to me any ramifications with either choice (1) Remove mobile phone partnership and (2) Perform a remote wipe to clear mobile phone data ?

  For trial, I chose "Remove mobile phone partnership" on my exchange account and my Smartphone showed no emails. So I erased existing exchange account on my smartphone and created the same account. Now I receive emails and all is good. But when I went to Exchange management and right click on my account, I do not see the option "Manage Mobile Phone" anymore. But my phone is synching alright.
 
 FYI I have erase this user's exchange account on his iPad and iPhone many times to no avail.
ExchangeOutlookiPhone

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sglee

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
mmicha

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sglee

ASKER
"Some stuff with Exchange is cached and doesn't refresh immediately. " ---> You may be right on it. It may show up eventually. I think I will chose option (1) on this user's iPhone to see if it synch better.
sglee

ASKER
Mobile phone Manage UpdateUpdate:
I tried "remove mobile phone partnership" on this user's iPhone. I erased Exchange account on his iPhone and re-created it. So far it has not received any emails yet ..  I suppose it needs about 30 minutes to being showing up ... hopefully.
To my surprise, the new connection/profile of the iPhone showed up immediately on his Exchange account whereas on my exchange account, "Manage Mobile Phone" option does not even show when I right click on the mailbox. The difference is that on his, I left iPad profile and on mine Samsung was the only one and the last device on the list.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck