msiexec.exe 100% CPU usage

Matthew Galiano
Matthew Galiano used Ask the Experts™
on
I have a Terminal Server, and for about a couple weeks now msiexec.exe is at 100% percent when people are remoted into the server. I also have this coming up in event viewer

Product: 32 Bit HP CIO Components Installer -- Configuration completed successfully.

It comes up over and over. I know it is an HP driver, but I dont have it installed locally. i know RDP brings the printers locally, but no software installed.

Anyone have any ideas?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Carl WebsterCitrix Technology Professional - Fellow
Top Expert 2010

Commented:
That is a well known issue.  I answered this exact question almost 2 years ago on EE with the solution and unfortunately HP has removed the entire forum posting, with the solution, from their web site!  Also unfortunatey, I did not keep a copy of the solution.
Computer Technician / Owner
Commented:
I don't personally have experience with this, but I did a little research here for you.

http://32-bit-hp-cio-components-installer.software.informer.com/questions/3062/ 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers-e-g-Windows-8/HELP-repeated-msiexec-exe-warning-events-after-installing/td-p/142576

Between those two links, it looks like you need to uninstall the printer from the computers with it installed and then install the HP printer back with HP Universal Print Driver (version 4.7.x).

Author

Commented:
Thanks pc_solutions, I noticed it as well. It was one computer that causing the problem, and soon as they disconnect; the server goes back to normal. I don't know which computer yet, I have to monitor it and see when it happens. I am going to leave the question open, so I can post anything else that may come up. I will let you know what happens.
Acronis in Gartner 2019 MQ for datacenter backup

It is an honor to be featured in Gartner 2019 Magic Quadrant for Datacenter Backup and Recovery Solutions. Gartner’s MQ sets a high standard and earning a place on their grid is a great affirmation that Acronis is delivering on our mission to protect all data, apps, and systems.

Scott ThompsonComputer Technician / Owner

Commented:
Okay, sounds like a plan!  Let us know how exactly it gets fixed for future people with the same issue. :)
Carl WebsterCitrix Technology Professional - Fellow
Top Expert 2010

Commented:
pc_solutions, I noticed in the 2nd link you posted above, that poster linked to the HP info that has since been removed by HP.  I am curious as to why HP would remove that info.
Scott ThompsonComputer Technician / Owner

Commented:
My guess is that it is a workaround, but the frustrating thing is when people just link, and don't state anything from the link.  Gives us no information to work off of! :P

Author

Commented:
Thanks for the help, the computer that has been causing problems hasn't logged in in a while. Soon as i see it, I will try. Thank you for your help. I appreciate it.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial