Improve company productivity with a Business Account.Sign Up

x
?
Solved

Exchange 2007/Outlook 2010 Autodiscover Service Error

Posted on 2012-12-28
6
Medium Priority
?
682 Views
Last Modified: 2013-04-07
I have 1 user who cannot see anyone elses free/busy information. Everyone else in the office can see everyone elses schedule just fine. In running the Exchange commandlet:

Test-OutlookWebServices -Identity: user@domain.com |fl the results are:

Id      : 1003
Type    : Information
Message : About to test AutoDiscover with the e-mail address person@steelwedge.com.

Id      : 1013
Type    : Error
Message : When contacting https://owa.steelwedge.com/autodiscover/autodiscover.xml received the error   The remote server returned an error: (401) Unauthorized.

Id      : 1006
Type    : Error
Message : The Autodiscover service could not be contacted.
Edit:  I've just found out that running the same command on a user without any problems gives the same results. Consequently, I think these errors do not correspond with her problem.

I should also add that when using OWA, she is able to see all free/busy information just fine.

I'm a little bit puzzled why only 1 user would have this problem. What do I need to do to get this corrected?
Thanks much
0
Comment
Question by:jab56
  • 2
4 Comments
 
LVL 6

Expert Comment

by:emadallan
ID: 38728954
do you have Private CA, or Public CA?
i think you have a problem with your certificate, please check if your certificate is not expired.
0
 
LVL 8

Expert Comment

by:epohl
ID: 38735238
If it is just one user I would test autodiscover on that PC using Outlook 2010.

On the Outlook icon in the system tray (lower right corner) press the Control key together with a right mouse click and choose Test E-mail AutoConfiguration. Compare these results from tests on a user pc that is working.
0
 
LVL 1

Author Comment

by:jab56
ID: 38745868
Sorry for not getting back sooner. Holidays and Fires kept me busy.. I hope to have additional info on Monday
thanks
0
 
LVL 1

Accepted Solution

by:
jab56 earned 0 total points
ID: 38764981
I'm going to completely uninstall and reinstall whenever the user will let me @ her computer.
0

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Outlook is not just an email client. It's a personal information manager that has great features. Sometimes you may confront serious problems which leave you helpless. For a novice user, troubleshooting the problem is not easy. I've listed top 10 ti…
Though there are a few manual ways to import PST files to Office 365 , third-party PST to Office 365 import tools are preferred over them due to various reasons.  Consequently, many tools or services are available for the same. Here, we pick the to…
There may be issues when you are trying to access Outlook or send & receive emails or due to Outlook crash which leads to corrupt or damaged PST file. To eliminate the corruption from your PST file, you need to repair the corrupt Outlook PST file. U…
Watch the video to know the simple way to remove or recover or reset lost or forgotten passwords of Outlook PST file. With Kernel Outlook Password Recovery tool such operation is very easy to perform. It is a freeware with limitation to use with 500…

584 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question