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Exchange 2007/Outlook 2010 Autodiscover Service Error

Posted on 2012-12-28
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Last Modified: 2013-04-07
I have 1 user who cannot see anyone elses free/busy information. Everyone else in the office can see everyone elses schedule just fine. In running the Exchange commandlet:

Test-OutlookWebServices -Identity: user@domain.com |fl the results are:

Id      : 1003
Type    : Information
Message : About to test AutoDiscover with the e-mail address person@steelwedge.com.

Id      : 1013
Type    : Error
Message : When contacting https://owa.steelwedge.com/autodiscover/autodiscover.xml received the error   The remote server returned an error: (401) Unauthorized.

Id      : 1006
Type    : Error
Message : The Autodiscover service could not be contacted.
Edit:  I've just found out that running the same command on a user without any problems gives the same results. Consequently, I think these errors do not correspond with her problem.

I should also add that when using OWA, she is able to see all free/busy information just fine.

I'm a little bit puzzled why only 1 user would have this problem. What do I need to do to get this corrected?
Thanks much
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Question by:jab56
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6 Comments
 
LVL 6

Expert Comment

by:emadallan
ID: 38728954
do you have Private CA, or Public CA?
i think you have a problem with your certificate, please check if your certificate is not expired.
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LVL 8

Expert Comment

by:epohl
ID: 38735238
If it is just one user I would test autodiscover on that PC using Outlook 2010.

On the Outlook icon in the system tray (lower right corner) press the Control key together with a right mouse click and choose Test E-mail AutoConfiguration. Compare these results from tests on a user pc that is working.
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LVL 1

Author Comment

by:jab56
ID: 38745868
Sorry for not getting back sooner. Holidays and Fires kept me busy.. I hope to have additional info on Monday
thanks
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LVL 1

Accepted Solution

by:
jab56 earned 0 total points
ID: 38764981
I'm going to completely uninstall and reinstall whenever the user will let me @ her computer.
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