Solved

Windows 8 BSOD - Help needed to identify cause

Posted on 2012-12-28
10
562 Views
Last Modified: 2013-04-22
Hi, keep on receiving a bsod at random intervals. Need some assistance determining what component is causing the problem. This only started happening since upgrading from windows 7 to windows 8. Thanks!

Attached is the minidump file. Performed analysis and states atpi.sys is the cause.
0
Comment
Question by:CDMIT
10 Comments
 

Author Comment

by:CDMIT
ID: 38728570
BSOD minidump
122912-7332-01.dmp
0
 

Author Comment

by:CDMIT
ID: 38728571
a
0
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 38728866
it points to the atapi .sys, which is a disk driver file included in windows
can you reinstall windows? if not, you may have to claim a warranty repair or replacement

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80039d8060, Physical Device Object of the stack
Arg3: fffff802b28788e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8011116010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: fffffa800e0e3ad0

IMAGE_NAME:  atapi.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5010abc9

MODULE_NAME: atapi

FAULTING_MODULE: fffff880013f3000 atapi

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

FAILURE_BUCKET_ID:  0x9F_3_IMAGE_atapi.sys

BUCKET_ID:  0x9F_3_IMAGE_atapi.sys
------
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 

Author Comment

by:CDMIT
ID: 38731706
Hi,

Is there a way to identify which attached disk is causing the cash. I would like to zero in on the exact disk that is causing issue.

Thanks
0
 
LVL 92

Expert Comment

by:nobus
ID: 38732050
that's easy - work with one at the time, and disconenct all others
0
 
LVL 54

Expert Comment

by:McKnife
ID: 38732405
Hi.

> Attached is the minidump file
Why just one? Are the others identical? Always atapi.sys?
0
 
LVL 47

Expert Comment

by:noxcho
ID: 38736582
You might need simply update the mobo drivers. Check at mobo vendor's website for newest drivers.
0
 

Author Comment

by:CDMIT
ID: 38742688
I actually cannot get updated drivers from the mobo manufacturer for win 8, they only win 7 available.

Yes, the minidump result is always identical each time a bsod occurs.
0
 
LVL 14

Expert Comment

by:Rob Miners
ID: 38742719
Are you using any Virtual Sofware?

Either update or uninstall as it may not be compatible with Windows 8.
eg: VPC, VirtualBox, Daemon Tools, Alcohol 120, PowerISO, MagicDisc.
0
 
LVL 92

Expert Comment

by:nobus
ID: 39103485
did you get a solution?
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Detailed instructions on how to install an Access add-in in recent versions of Office and Windows (with screen shots)
OfficeMate Freezes on login or does not load after login credentials are input.
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question