Solved

CANT RECIEVE MAILS FROM A PARTICULAR DOMAIN

Posted on 2012-12-29
7
306 Views
Last Modified: 2013-01-10
I can receive mails for a prticular domain (ford.com) for over six months now, messages sent from our domain rtbriscoe.com gets to them. but cant get mails from them.

the error message shown below

This is the mail delivery agent at messagelabs.com.
I was not able to deliver your message to the following addresses.

xxxxxxx@rtbriscoe.com>:

Sorry, I couldn't find any host by that name. (#4.1.2) Despite repeated attempts, this message could not be delivered.
0
Comment
Question by:ojomupaul
7 Comments
 
LVL 10

Assisted Solution

by:JEaston
JEaston earned 125 total points
ID: 38729223
This sounds like a DNS error at the sender's end.  Make sure your public DNS settings are up to date, but other than that it sounds like the sender's system administrator will need to check their DNS settings.
0
 
LVL 16

Assisted Solution

by:grahamnonweiler
grahamnonweiler earned 250 total points
ID: 38729234
The domain "ford.com" is using MessageLabs and it there that the problem arises.

Have you ever used MessageLabs (or hosted Symantec Anti Spam) services - or was your domain ever with either of them?

If so then ask MessageLabs to reove your domain from their cache (they often forget to remove old clients).

If you have not used MessageLabs (or Symantec) then contact the support desk at MessageLabs and ask them to assist.
0
 
LVL 29

Assisted Solution

by:Sudeep Sharma
Sudeep Sharma earned 125 total points
ID: 38732715
grahamnonweiler is right, it is issue with MessageLabs, however instead you try contacting them ask Ford tech to contact MessageLabs and fix this.

Sudeep
0
What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

 

Author Comment

by:ojomupaul
ID: 38732997
sorry for the error in typing... the first line suppose to read.... i cant receive mails from a particular domain (ford.com).....

their tech said its our server that is rejecting their (ford) mails.... this only brings more confusion.. we have checked everything from our end and discover everything is ok. using testexchangeconnectivity .com, mxtoolbox.com and other testing tools..
0
 
LVL 16

Accepted Solution

by:
grahamnonweiler earned 250 total points
ID: 38733036
The tech support at Ford is wrong - they are not reading the error message!

MessageLabs is returning the messages as it can not find an IP address to send the messages to (using a DNS lookup on your domain name).

The Ford tech should be able to do a manual DNS lookup for MX records of your domain and immediately understand the problem. If not then they should not be calling themselves a "tech support".

You will have to contact Ford again (and I recommend you also contact MessageLabs) as we have seen this type of problem frequently with MessageLabs.

One small point, it does look like your mail servers are located in Nigeria, and that might present a small problem for MessageLabs. To get around that (and potential other problems you might face based on location) you could set-up a backup (failover) SMTP  gateway service in Europe or USA and publish that in your DNS with a higher MX rank.
0
 

Author Closing Comment

by:ojomupaul
ID: 38743662
thanks so much for the solution, this has confirm my initial steps in resolving the issue, I will further pressurise them to resolve the problem.

Thanks a million times.
0
 

Author Comment

by:ojomupaul
ID: 38763918
Finally the issue has been resolved, messagelab was contacted and they have rectified it...I can receive the mails now...bravo!!!! thanks a million!!!
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Forget those services on TV trying to sell you software – that’s step one.  Almost all of the software you need should be available for free.  The tricky part is doing the work.  If you are not comfortable performing these steps yourself, contact a …
Operating system developers such as Microsoft (https://www.microsoft.com) and Apple have made incredible strides in virus protection over the past decade. Operating systems come packaged with built in defensive tools such as virus protection and a f…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now