Crystal Server Report Instances

lcallah93
lcallah93 used Ask the Experts™
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Hello experts -

I am looking for an easy way (famous last words, I know) to skip daily instances in Crystal Server 2008.  We have over 1,600 daily recurring instances and two nights ago a tech had to stop the CMS because a Crystal report locked all the database tables.  I have restarted the CMS, but now all the instances are running in chronological order, starting where it left off two nights ago.

UGH.

I would like to just stop all the pending instances for all recurring reports and have them start up fresh tonight but I don't see any way to do that easily.  I have tried to search the instance manager for pending reports but they are not listed as pending until they are queued up to run.  If I delete all the recurring instances then I will need to re-create all 1,600 recurring instances all over again.

Am I missing something?

Help!!

Lisa
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Mike McCrackenSenior Consultant
Most Valuable Expert 2011
Top Expert 2013

Commented:
I don't think you are missing anything.

I am not aware of a way to do what you want.

mlmcc
Unfortunately there isn't an "easy way" to do this, unless you have a 3rd party scheduling tool. There are some that connect into the repository and allow you to search for instances of a certain status, where you could then delete in bulk. However, if your company is anything like the ones I have worked for ;-) you won't be able to acquire one quickly and it might be faster to simply go into the reports one by one and kill off the pending instances.

One other idea I have - change the ODBC connection on the server to be some other database. Allow the reports to run and they should fail almost immediately since the database connection would not contain the tables/views you are looking for. This will give you time to fix the reports and they will continue to fail immediately until you resolve it.

By the way, the only way I know of to prevent table locks is to change the reports to point to stored procedures or views and indicate WITH NO LOCK in the SQL on every table. Check for the correct syntax for implementing NOLOCK, depending on what kind of database you are using.

Author

Commented:
That is a great idea with the ODBC connection.  I ended letting them run and all is well, but I will keep that in my toolbox (I have a feeling it will happen again....)

Thank you and happy new year!!

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