troubleshooting Question

Removing "Internet Crime Complaint Center" FBI Virus

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waytronFlag for United States of America asked on
VulnerabilitiesWindows XP
6 Comments2 Solutions1402 ViewsLast Modified:
I am working on a Windows XP computer that is infected with the FBI virus.  I have tried every suggestion online and cannot seem to get around this.  The "Internet Crime Complaint Center" Screen comes up in both normal and Safe mode and I cannot get around it.  Ctrl+ Alt+ Del does nothing.  I tried Norton's bootable recovery tool scanner as well as Kaspersky's bootable Rescue disk.  Neither are able to locate the virus and remove it.  Norton boot disk found it but reported that it could not remove it.  I even removed the drive and placed rkill and the iexplorer version of rkill in the startup folder still without any luck.
This is the 2nd computer in the last week with this infection that I have had. Anyone have any suggestions?
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