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waytron
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Removing "Internet Crime Complaint Center" FBI Virus

I am working on a Windows XP computer that is infected with the FBI virus.  I have tried every suggestion online and cannot seem to get around this.  The "Internet Crime Complaint Center" Screen comes up in both normal and Safe mode and I cannot get around it.  Ctrl+ Alt+ Del does nothing.  I tried Norton's bootable recovery tool scanner as well as Kaspersky's bootable Rescue disk.  Neither are able to locate the virus and remove it.  Norton boot disk found it but reported that it could not remove it.  I even removed the drive and placed rkill and the iexplorer version of rkill in the startup folder still without any luck.
This is the 2nd computer in the last week with this infection that I have had. Anyone have any suggestions?
VulnerabilitiesWindows XP

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waytron

8/22/2022 - Mon
themrrobert

In safe mode, Run Regedit. Search for WinLogon and Startup Entries and write down all the files that are not explorer.exe or blank.  Delete them afterwards. (Search HKEY_LOCAL_MACHINE, and HKEY_CURRENT_USER)  Also remove any bad keys in >Software>Microsoft>Windows>Current Version>Run / RunOnce and remove any bad keys.

Once you feel you have removed the keys, press F5 to refresh and make sure the keys are not re-written.

After you are sure you got them, unplug your computer. Yes, there are risks, but 99.9% chance everything will be fine.  (You don't want the computer to shut down normally, this will signal the virus and it will re-plant itself).

The key here is to be sure you found and removed the keys the virus is using to start up at boot, and power off as quickly possible after deletion.

Good luck!  (If you can download ComboFix from bleepingcomputer.org and run that on the infected machine, it's probably going to be your best bet)
waytron

ASKER
Even in safe mode, I cannot run anything.  The FBI warning comes up before anything and nothing works.
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waytron

ASKER
Thank you guys for your suggestions and I will try them the next time.  This one is a real nasty one so I am sure it will surface again.

I ended up removing the hard drive and placing 2 renamed rkill and 1 renamed combofix into the startup folder and then putting the drive back and booting up normally.  Rkill seemed to work this time and after awhile combofix finally opened up.  The Screen was in somewhat of a reversed mode and the radio buttons were not showing but after some guessing where the OK buttons were, I was able to get combofix to run.  After combofix rebooted the computer all was fine and I was able to follow up with Malwarebytes and roguekiller scans to remove a few remnants.  All seems fine now.
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rwheeler23
waytron

ASKER
Thanks again.  Everyone online talks about removing this from safe mode but this is the 2nd time that I could not get into safe mode without the virus taking over.