troubleshooting Question

Call Duration Calculator

Avatar of Geekamo
GeekamoFlag for United States of America asked on
Microsoft Excel
18 Comments2 Solutions1313 ViewsLast Modified:
Hello Experts!

A requirement of my job is that I need to be on the phone for 0:24 minutes, out of every hour that I am working. I decided to create a spreadsheet this weekend, in order to help me stay more focused in achieving my daily goal of 2:00 hours of talk time.

I am hoping someone can offer some help to me in creating the formulas I need.

Columns F through J, contain the duration of the call.  IE "0:30:00" = half hour.  Calls can range from only seconds to even over an hour long.

C7 = Shift start time
C8 = Shift end time
C9 = Time excluded from actual 'normal' phone time. IE If you're in a meeting for an hour, you would type "1:00:00", and that "hour" of time would not require phone time too.

C14 = Subtotal of all call durations
C15 = Talk Time still needed
C16 = % of Goal completed.

So, if I'm scheduled to work 12:00 PM ~ 5:00 PM, that would be 5 working hours.  For every hour, I need 0:24 minutes of talk time.  Therefor my 5 hour shift, would require me talking on the phone for 2 hours.

Any help you can offer with the formulas that are needed would be a huge help. I'm ready to pull my hair out! :)

Thanks,
Geekamo
TimeCalculation.xlsx
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 2 Answers and 18 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 18 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros