Anyone has an idea how to remove this ad(virus?) from my small laptop screen ?

davidy2001
davidy2001 used Ask the Experts™
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Hi anyone has an idea how to remove this ad from my small laptop screen ? this ad is at the bottom of my laptop pc and occupying part of my laptop screen. Please see attachment. Is it a virus or …. ?
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Do you use AT&T for internet access or anything on your computer?  First thing I would check is under Add/Remove programs on XP and Uninstall a Program under Win7 and look for anything pertaining to AT&T and if you don't know what it is or use it, remove it. Then you can go download malwarebytes and do a scan to see if anything shows up.

Author

Commented:
thanks for your reply. it is not relation with AT&T application. the ad changes about 1-3 times every minute.
EirmanChief Operations Manager
Commented:
Is it there all the time, or is it only visible when using your web browser?

Download and update malwarebytes and do a free scan
http://www.malwarebytes.org/
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Author

Commented:
it is only visible when i am using google web browser. i guess it bind with the web browser
Technical Designer
Commented:
"google web browser" do you mean Chrome?

I too agree with Eirman that you should run MalwareBytes, however it is highly recommended you to run RogueKiller, RKill or TheKiller before you start running MalwareBytes. Below I would list step you would need to follow and post the logs:

Make sure you DO NOT REBOOT the system after running tools in point 1 & 2.

1. RogueKiller/TheKiller
2. MalwareBytes
3. TDSSKIller

I would also recommend you to go through the articles from Younghv and RPG for the links of the tools and for the future reference

Basic Malware Troubleshooting
http://www.experts-exchange.com/A_1940.html

Rogue-Killer-What-a-great-name
http://www.experts-exchange.com/A_4922.html

Stop-the-Bleeding-First-Aid-for-Malware
http://www.experts-exchange.com/A_5124.html

Run MalwareBytes in Quick Mode and if that required reboot, then reboot the system and run tools mentioned in point 1 and 2 but this time run MalwareBytes in Full Systen Scan.

So in your next reply post the RogueKiller logs, MBAM logs and TDSSKIller Logs

Sudeep
Try one of this tools
http://www.kaspersky.com/virus-removal-tools
http://www.kaspersky.com/antivirus-removal-tool?form=1

Or (my recomendation) make a full scan with this tool with kasperky Rescue Disk
https://support.kaspersky.com/4131
Scott ThompsonComputer Technician / Owner

Commented:
Check your Add-ons if you are in Internet Explorer.

Go to Tools (if you can't see it, hit the ALT button), Manage Add-ons.

Disable any Non-Microsoft Toolbars and Extensions that you don't recognize, then close out of IE and reopen.

Author

Commented:
SSharma is right. i am using MalwareBytes and already removed ad at bottom of my screen, ( first run it in quick mode, and then run in full mode), but i cannot remove ad on the right side of my screen. i dont care about it too much because my screen width is very big. if you know how to get rid of the right' ad, that would be great.
Scott ThompsonComputer Technician / Owner
Commented:
Google Chrome ExtensionsSorry, didn't read it was Google Chrome.

Check your extensions.

Click on the 3 bars icon in the upper-right (Customize and Control Google Chrome).

Go to Settings.

On the left side, select extensions.

Disable any extensions you do not know.

Author

Commented:
that's fantastic. thank all of you.

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