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Anyone has an idea how to remove this ad(virus?) from my small laptop screen ?
Posted on 2012-12-29
Hi anyone has an idea how to remove this ad from my small laptop screen ? this ad is at the bottom of my laptop pc and occupying part of my laptop screen. Please see attachment. Is it a virus or …. ?
ad.PNG
ad.PNG
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10 Comments
Do you use AT&T for internet access or anything on your computer? First thing I would check is under Add/Remove programs on XP and Uninstall a Program under Win7 and look for anything pertaining to AT&T and if you don't know what it is or use it, remove it. Then you can go download malwarebytes and do a scan to see if anything shows up.
thanks for your reply. it is not relation with AT&T application. the ad changes about 1-3 times every minute.
Active 5 days ago
Is it there all the time, or is it only visible when using your web browser?
Download and update malwarebytes and do a free scan
http://www.malwarebytes.org/
Download and update malwarebytes and do a free scan
http://www.malwarebytes.org/
Active 5 days ago
"google web browser" do you mean Chrome?
I too agree with Eirman that you should run MalwareBytes, however it is highly recommended you to run RogueKiller, RKill or TheKiller before you start running MalwareBytes. Below I would list step you would need to follow and post the logs:
Make sure you DO NOT REBOOT the system after running tools in point 1 & 2.
1. RogueKiller/TheKiller
2. MalwareBytes
3. TDSSKIller
I would also recommend you to go through the articles from Younghv and RPG for the links of the tools and for the future reference
Basic Malware Troubleshooting
http://www.experts-exchange.com/A_1940.html
Rogue-Killer-What-a-great-
http://www.experts-exchange.com/A_4922.html
Stop-the-Bleeding-First-Ai
http://www.experts-exchange.com/A_5124.html
Run MalwareBytes in Quick Mode and if that required reboot, then reboot the system and run tools mentioned in point 1 and 2 but this time run MalwareBytes in Full Systen Scan.
So in your next reply post the RogueKiller logs, MBAM logs and TDSSKIller Logs
Sudeep
I too agree with Eirman that you should run MalwareBytes, however it is highly recommended you to run RogueKiller, RKill or TheKiller before you start running MalwareBytes. Below I would list step you would need to follow and post the logs:
Make sure you DO NOT REBOOT the system after running tools in point 1 & 2.
1. RogueKiller/TheKiller
2. MalwareBytes
3. TDSSKIller
I would also recommend you to go through the articles from Younghv and RPG for the links of the tools and for the future reference
Basic Malware Troubleshooting
http://www.experts-exchange.com/A_1940.html
Rogue-Killer-What-a-great-
http://www.experts-exchange.com/A_4922.html
Stop-the-Bleeding-First-Ai
http://www.experts-exchange.com/A_5124.html
Run MalwareBytes in Quick Mode and if that required reboot, then reboot the system and run tools mentioned in point 1 and 2 but this time run MalwareBytes in Full Systen Scan.
So in your next reply post the RogueKiller logs, MBAM logs and TDSSKIller Logs
Sudeep
Try one of this tools
http://www.kaspersky.com/virus-removal-tools
http://www.kaspersky.com/antivirus-removal-tool?form=1
Or (my recomendation) make a full scan with this tool with kasperky Rescue Disk
https://support.kaspersky.com/4131
http://www.kaspersky.com/virus-removal-tools
http://www.kaspersky.com/antivirus-removal-tool?form=1
Or (my recomendation) make a full scan with this tool with kasperky Rescue Disk
https://support.kaspersky.com/4131
Check your Add-ons if you are in Internet Explorer.
Go to Tools (if you can't see it, hit the ALT button), Manage Add-ons.
Disable any Non-Microsoft Toolbars and Extensions that you don't recognize, then close out of IE and reopen.
Go to Tools (if you can't see it, hit the ALT button), Manage Add-ons.
Disable any Non-Microsoft Toolbars and Extensions that you don't recognize, then close out of IE and reopen.
SSharma is right. i am using MalwareBytes and already removed ad at bottom of my screen, ( first run it in quick mode, and then run in full mode), but i cannot remove ad on the right side of my screen. i dont care about it too much because my screen width is very big. if you know how to get rid of the right' ad, that would be great.
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