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BES 5.0.3 MR7 Can't open Administration Services Console
Posted on 2012-12-30
Java got updated on our server to Java 6 Update 32 from Java 6 Update 18 automatically. Now the BAS will not open (page cannot be displayed). We attempted to remove Java 6 Update 32, but it would error out. To get rid of Java 6 Update 32 we installed Java 7 and then installed JavaRA to delete old versions. Then we removed Java 7. Finally we installed Java 6 Update 18 again like it was. However it still won't open.
We verified that the jvm.dll path in the registry is correct.
During our troubleshooting we know the following:
1. We know that Apache is not listening on port 443
2. We know that the BAS-AS.exe never goes above 42 MB's
3. We know that the BAS-AS logs are no longer being generated
A fix to this problem would be great.
We verified that the jvm.dll path in the registry is correct.
During our troubleshooting we know the following:
1. We know that Apache is not listening on port 443
2. We know that the BAS-AS.exe never goes above 42 MB's
3. We know that the BAS-AS logs are no longer being generated
A fix to this problem would be great.
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3 Comments
Have a look on this KB: http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB24220&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
Worst case you have to do a clean install, to do that follow this article:
KB04096 - Perform a clean uninstall of the BlackBerry Enterprise Server software
Worst case you have to do a clean install, to do that follow this article:
KB04096 - Perform a clean uninstall of the BlackBerry Enterprise Server software
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