troubleshooting Question

BES 5.0.3 MR7 Can't open Administration Services Console

Avatar of bdeback
bdeback asked on
BlackBerry ProgrammingWindows Server 2003BlackBerry
3 Comments1 Solution1392 ViewsLast Modified:
Java got updated on our server to Java 6 Update 32 from Java 6 Update 18 automatically.  Now the BAS will not open (page cannot be displayed).  We attempted to remove Java 6 Update 32, but it would error out.  To get rid of Java 6 Update 32 we installed Java 7 and then installed JavaRA to delete old versions.  Then we removed Java 7.  Finally we installed Java 6 Update 18 again like it was.  However it still won't open.

We verified that the jvm.dll path in the registry is correct.

During our troubleshooting we know the following:

1.  We know that Apache is not listening on port 443
2.  We know that the BAS-AS.exe never goes above 42 MB's
3.  We know that the BAS-AS logs are no longer being generated

A fix to this problem would be great.
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