?
Solved

Windows 7 64-bit OS - attempting to install LAN driver gives error: Cannot install drivers. No Intel Adapters are present in this computer

Posted on 2012-12-30
7
Medium Priority
?
1,511 Views
Last Modified: 2012-12-31
Hi Experts,

I have a new HP Z220 SFF Workstation.

I have done a clean install of Windows 7 Ultimate 64-bit.

On completion of setup, Windows says:

Ethernet Controller:  No driver found.

On the HP drivers page,  there are 3 variants of the HP Z220 SFF Workstation.  I don't think it matters which one I choose.

The only LAN driver offered is for an Intel LAN adapter.


When I run the Intel LAN driver setup I get this error message:

Cannot install drivers. No Intel Adapters are present in this computer

I have booted a Ubuntu Live CD and the network works, so I don't think there is a problem with the LAN adapter.

Regards,
Leigh
0
Comment
Question by:LeighWardle
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 1

Author Comment

by:LeighWardle
ID: 38731731
I ran SIW and it says I have a "Intel Corporation 82579LM Gigabit Network Connection [Hewlett-Packard Company]"

I then looked for the driver on the Intel website, got taken to this page.

When I run the 64-bit driver from that page I get the same error:

Cannot install drivers. No Intel Adapters are present in this computer
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 38731733
Is the NIC present in Device Manager, and if so can you install the Windows driver? It will work if you can see the NIC in Device Manager.
..... Thinkpads_User
0
 
LVL 1

Author Comment

by:LeighWardle
ID: 38731749
Yes, the NIC is present in Device Manager.

I chose to install the Windows driver for Intel 82579LM.

On completion of install I got this error:

This device cannot start. (Code 10)

Rebooting and checking the Device Manager shows the same error.
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 
LVL 97

Expert Comment

by:Experienced Member
ID: 38731755
I assume Device Manager says your Intel card is 82579.  Mine (older) is 82566.  

So at this point, there may a BIOS issue or a chipset isse preventing installation of the driver.

I suggest you contact HP Support and see if they can ship you a set of Windows 7 recovery DVD's.

Until then, I would check for BIOS, chipset and Video drivers for your HP machine for Windows 7. Try installing these and see if Windows can then install the NIC.

Also looking at the page for your machine, see if the Controller driver is relevant.

HP is not good at being flexible, so you may need to obtain and use a USB NIC.

.... Thinkpads_User
0
 
LVL 97

Accepted Solution

by:
Experienced Member earned 2000 total points
ID: 38731795
@LeighWardle: Also look at:

http://www.intel.com/support/ethernetcomponents/controllers/82579/sb/CS-032239.htm

and then this Intel page for downloads

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Ethernet+Components&ProductLine=Ethernet+Controllers&ProductProduct=Intel%c2%ae+82579+Gigabit+Ethernet+Controller

You can always try the Intel driver (after doing the suggested essential driver updates above.

.... Thinkpads_User
0
 
LVL 1

Author Closing Comment

by:LeighWardle
ID: 38731899
Hi thinkpads_user,

After lots of fiddling around trying drivers from Intel site,  I changed the Windows setting so that Windows would search for drivers from Windows Update.
Immediately drivers for 4 devices started downloading and installing.
My LAN adapter is now working!!!

Regards,
Leigh
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 38732373
Thank you. I was pelased to help and glad you got it working.

.... Thinkpads_User
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
Suggested Courses
Course of the Month9 days, 9 hours left to enroll

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question