Windows 7 64-bit OS - attempting to install LAN driver gives error: Cannot install drivers. No Intel Adapters are present in this computer

LeighWardle
LeighWardle used Ask the Experts™
on
Hi Experts,

I have a new HP Z220 SFF Workstation.

I have done a clean install of Windows 7 Ultimate 64-bit.

On completion of setup, Windows says:

Ethernet Controller:  No driver found.

On the HP drivers page,  there are 3 variants of the HP Z220 SFF Workstation.  I don't think it matters which one I choose.

The only LAN driver offered is for an Intel LAN adapter.


When I run the Intel LAN driver setup I get this error message:

Cannot install drivers. No Intel Adapters are present in this computer

I have booted a Ubuntu Live CD and the network works, so I don't think there is a problem with the LAN adapter.

Regards,
Leigh
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Author

Commented:
I ran SIW and it says I have a "Intel Corporation 82579LM Gigabit Network Connection [Hewlett-Packard Company]"

I then looked for the driver on the Intel website, got taken to this page.

When I run the 64-bit driver from that page I get the same error:

Cannot install drivers. No Intel Adapters are present in this computer
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Is the NIC present in Device Manager, and if so can you install the Windows driver? It will work if you can see the NIC in Device Manager.
..... Thinkpads_User

Author

Commented:
Yes, the NIC is present in Device Manager.

I chose to install the Windows driver for Intel 82579LM.

On completion of install I got this error:

This device cannot start. (Code 10)

Rebooting and checking the Device Manager shows the same error.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I assume Device Manager says your Intel card is 82579.  Mine (older) is 82566.  

So at this point, there may a BIOS issue or a chipset isse preventing installation of the driver.

I suggest you contact HP Support and see if they can ship you a set of Windows 7 recovery DVD's.

Until then, I would check for BIOS, chipset and Video drivers for your HP machine for Windows 7. Try installing these and see if Windows can then install the NIC.

Also looking at the page for your machine, see if the Controller driver is relevant.

HP is not good at being flexible, so you may need to obtain and use a USB NIC.

.... Thinkpads_User
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
@LeighWardle: Also look at:

http://www.intel.com/support/ethernetcomponents/controllers/82579/sb/CS-032239.htm

and then this Intel page for downloads

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Ethernet+Components&ProductLine=Ethernet+Controllers&ProductProduct=Intel%c2%ae+82579+Gigabit+Ethernet+Controller

You can always try the Intel driver (after doing the suggested essential driver updates above.

.... Thinkpads_User

Author

Commented:
Hi thinkpads_user,

After lots of fiddling around trying drivers from Intel site,  I changed the Windows setting so that Windows would search for drivers from Windows Update.
Immediately drivers for 4 devices started downloading and installing.
My LAN adapter is now working!!!

Regards,
Leigh
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you. I was pelased to help and glad you got it working.

.... Thinkpads_User

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