Avatar of LeighWardle
LeighWardle
Flag for Australia asked on

Windows 7 64-bit OS - attempting to install LAN driver gives error: Cannot install drivers. No Intel Adapters are present in this computer

Hi Experts,

I have a new HP Z220 SFF Workstation.

I have done a clean install of Windows 7 Ultimate 64-bit.

On completion of setup, Windows says:

Ethernet Controller:  No driver found.

On the HP drivers page,  there are 3 variants of the HP Z220 SFF Workstation.  I don't think it matters which one I choose.

The only LAN driver offered is for an Intel LAN adapter.


When I run the Intel LAN driver setup I get this error message:

Cannot install drivers. No Intel Adapters are present in this computer

I have booted a Ubuntu Live CD and the network works, so I don't think there is a problem with the LAN adapter.

Regards,
Leigh
Windows 7Networking Hardware-OtherWindows Networking

Avatar of undefined
Last Comment
John

8/22/2022 - Mon
LeighWardle

ASKER
I ran SIW and it says I have a "Intel Corporation 82579LM Gigabit Network Connection [Hewlett-Packard Company]"

I then looked for the driver on the Intel website, got taken to this page.

When I run the 64-bit driver from that page I get the same error:

Cannot install drivers. No Intel Adapters are present in this computer
John

Is the NIC present in Device Manager, and if so can you install the Windows driver? It will work if you can see the NIC in Device Manager.
..... Thinkpads_User
LeighWardle

ASKER
Yes, the NIC is present in Device Manager.

I chose to install the Windows driver for Intel 82579LM.

On completion of install I got this error:

This device cannot start. (Code 10)

Rebooting and checking the Device Manager shows the same error.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
John

I assume Device Manager says your Intel card is 82579.  Mine (older) is 82566.  

So at this point, there may a BIOS issue or a chipset isse preventing installation of the driver.

I suggest you contact HP Support and see if they can ship you a set of Windows 7 recovery DVD's.

Until then, I would check for BIOS, chipset and Video drivers for your HP machine for Windows 7. Try installing these and see if Windows can then install the NIC.

Also looking at the page for your machine, see if the Controller driver is relevant.

HP is not good at being flexible, so you may need to obtain and use a USB NIC.

.... Thinkpads_User
ASKER CERTIFIED SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
LeighWardle

ASKER
Hi thinkpads_user,

After lots of fiddling around trying drivers from Intel site,  I changed the Windows setting so that Windows would search for drivers from Windows Update.
Immediately drivers for 4 devices started downloading and installing.
My LAN adapter is now working!!!

Regards,
Leigh
John

Thank you. I was pelased to help and glad you got it working.

.... Thinkpads_User
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.