Problem with shared resources.

krlaw6
krlaw6 used Ask the Experts™
on
2 PCs in one office.  Both connected to my company's VPN, both joined to my company's domain.  They don't log onto the domain, however, only to the local drive.  When domain resources are requested, they're prompted for domain logins.

Both machines running Win XP, SP3.

PC 1 was having a connectivity problem.  It was specific to the machine - PC 2 was connecting to the internet with no problems.  I ended up installing an ethernet card in PC 1, at which point the internet connectivity is working fine.

The problem is that there are shared documents on PC 1 that PC 2 is no longer able to connect to.  

Get message "PC 1 is not available.  You might not have permission to use this network resource.  Contact the administrator of this server to find out if you have access permissions.  
There are currently no logon servers available to service the logon request."

I have enabled File & Printer Sharing on the new Local Area Connection for the new ethernet card.

I disabled Local Area Connection 1.  Repaired the network connection on each, rebooted the common router.  

I also turned off Windows Firewall on both machines; no change.

Able to ping PC 1 from PC 2 using PC 1's IP, but not its computer name.  Which indicates to me a DNS problem.  When I go to Network Places on PC 2, PC 1 is showing there, but it won't let me click into it, or right-click to see PC 1's properties.

I'm sure this is something I'm just overlooking, but I'm not sure what, and in the meantime, their PC 2 is relatively useless without being able to use the Shared docs they need.

Any help would be appreciated.

Thanks.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2016

Commented:
try
net use * \\computername\share
you may have the wrong saved credentials or need to add a username password credential

Author

Commented:
ve3ofa -

Thanks for the suggestion.  I doubt it has anything to do with credentials, because (and I may have made this confusing in my original description) the two machines don't require any login to access files from each other - only from the servers at our home office.  Home office is a different location - these two PCs are at the same location, behind a shared router, in the same LAN.

I'm certainly willing to try anything that might shed light, however.  A couple of questions:

I'm assuming the command you gave is to be entered at a command prompt.  I don't mean to sound ignorant, but should I include the asterisk?  Or does the asterisk represent a value I should substitute?

Thanks.

Author

Commented:
Also, is the command supposed to be entered at PC 2 - the PC that's not able to connect to PC 1 - or at PC 1, that's not able to BE connected to?

Thanks.
How to Generate Services Revenue the Easiest Way

This Tuesday! Learn key insights about modern cyber protection services & gain practical strategies to skyrocket business:

- What it takes to build a cloud service portfolio
- How to determine which services will help your unique business grow
- Various use-cases and examples

Top Expert 2016

Commented:
the asterisk just uses the next available drive letter working downward from Z:
from the pc that cannot connect to the pc that holds the share that you can't connect to.

Author

Commented:
So is this a command prompt method of mapping a drive?
Top Expert 2016

Commented:
yes it is and it can show you more information rather than what the gui delivers

Author

Commented:
The result was:

System error 1311 has occurred.

There are currently no logon servers available to service the logon request.
Top Expert 2016

Commented:
That implies that the computers are members of the domain and the system is trying to connect to the domain controller to authenticate the connection.

Author

Commented:
They are both members of our domain.  But I'm not sure what to do with that information.

And keep in mind, they were communicating until I installed the new ethernet card.  

So it sounds to me like, somewhere in the system, the new card isn't being identified with PC 1.  (Remember that I'm able to ping PC 1's IP from PC 2, but I can't ping the PC by name.  I AM able to ping the DNS server from PC 2, so it seems to be communicating.)

I'm not sure where to go next with this.
The Mac Address of the old NIC will be different from the New network card - to that may be your problem.

If you restart both PCs and disconnect ALL network mapped drives

Log in remotely to the server (from another PC)and remove the 2 computer names from the server


Restart Both Machines  but do not connect to the server


Make sure the browser service is running on both the XP machines

Run an ipconfig /all  from a cmd prompt  on both machines

Try pinging each PC from the other by IP and by name

Check host file if you cannot ping by name

Get the connection working between the two PCs before connecting remotely to the domain.  

If the connection works between the two PCs while not connected tot he domain but not when they are connected - try making the User/domain and administrator locally (could be a GPO blocking PC-PC sharing

Author

Commented:
DTHConsulting -

I was on vacation, but I'm going to attempt your solution today.  I'm going to need clarification on some of the points, but I'll ask as I get to them.

Thanks.

Author

Commented:
DTHConsulting -

Change of plan: I'm going to ask for clarification now.

You wrote: Log in remotely to the server (from another PC)and remove the 2 computer names from the server
Not sure what you mean or how I go about doing this.

You wrote: Make sure the browser service is running on both the XP machines
Not sure what you mean by "browser service."
If the two remote PCs are domain members and show up on the server in the Computer list - you may have to remove the computers from the server and let them re-establish a trust relationship with them.  

Browser service - Start Run services.msc - look for computer browser and make sure it is started.

How are you connecting to the server from the 2 PCs. Over a VPN? , Remote Desktop? Makes a big difference

BTW - Are both of your 2 PCs in the same wrokgroup?

Author

Commented:
I was able to get it working - dumb mistake on my part.  

I failed to point the new network connection to the correct DNS server.  Once I did, I was able to do a Repair to the connection, in order to load a new DNS listing for the machine into my list of DNS hosts, and everything flowed from there.

Since DTHConsulting's first post pointed me in the right direction, I'm accepting their solution.  But I thank everyone for the helpful advice.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial