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Outlook 2011 Mac Changed Mac User Name
Posted on 2012-12-30
My client changed her Mac OSx name in Preferences > Accounts. All she did was remove her last name. When she started her Outlook it asked her to repair the database, but it failed. Now her contacts are lost that were in her Outlook and evertime she deletes something in Outlook or opens the delete folder the repair database utility pops up.
How can I recover her contacts and get rid of that repair utility popup?
She does not have a time machine backup.
How can I recover her contacts and get rid of that repair utility popup?
She does not have a time machine backup.
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8 Comments
Active 5 days ago
Have you tried to completely rebuild the database?
Please follow this article and see if this doesn't fix your issue.
http://support.microsoft.com/kb/2360509
Please follow this article and see if this doesn't fix your issue.
http://support.microsoft.com/kb/2360509
Active 5 days ago
Can you create another identity and see if you can then get OL to build?
Can you post some screen shots of the error(s)?
Can you post some screen shots of the error(s)?
Active 5 days ago
Yes it will create a blank identity.
Try this method as a last ditch effort to restore the user's data.
http://www.officeformachelp.com/2012/05/how-to-recover-your-data-when-rebuilding-restoring-and-upgrading-fails/
Try this method as a last ditch effort to restore the user's data.
http://www.officeformachelp.com/2012/05/how-to-recover-your-data-when-rebuilding-restoring-and-upgrading-fails/
Spartan_1337: I have an appointment with my client tonight to take try your suggestion. I will post the results tomorrow.
Active 7 days ago
I've requested that this question be closed as follows:
Accepted answer: 500 points for Spartan_1337's comment #a38732642
for the following reason:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
Accepted answer: 500 points for Spartan_1337's comment #a38732642
for the following reason:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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