Outlook 2011 Mac Changed Mac User Name

datzent83
datzent83 used Ask the Experts™
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My client changed her Mac OSx name in Preferences > Accounts. All she did was remove her last name. When she started her Outlook it asked her to repair the database, but it failed. Now her contacts are lost that were in her Outlook and evertime she deletes something in Outlook or opens the delete folder the repair database utility pops up.

How can I recover her contacts and get rid of that repair utility popup?

She does not have a time machine backup.
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James HIT Director

Commented:
Have you tried to completely rebuild the database?
Please follow this article and see if this doesn't fix your issue.

http://support.microsoft.com/kb/2360509

Author

Commented:
I tried to fully rebuild the database but it failed.
James HIT Director

Commented:
Can you create another identity and see if you can then get OL to build?
Can you post some screen shots of the error(s)?
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Author

Commented:
If I create a new identity wont that start Outlook blank?
IT Director
Commented:
Yes it will create a blank identity.

Try this method as a last ditch effort to restore the user's data.

http://www.officeformachelp.com/2012/05/how-to-recover-your-data-when-rebuilding-restoring-and-upgrading-fails/

Author

Commented:
Spartan_1337: I have an appointment with my client tonight to take try your suggestion. I will post the results tomorrow.
Karen FalandaysTraining Specialist

Commented:
I've requested that this question be closed as follows:

Accepted answer: 500 points for Spartan_1337's comment #a38732642

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

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