Solved

Outlook 2011 Mac Changed Mac User Name

Posted on 2012-12-30
8
427 Views
Last Modified: 2013-04-02
My client changed her Mac OSx name in Preferences > Accounts. All she did was remove her last name. When she started her Outlook it asked her to repair the database, but it failed. Now her contacts are lost that were in her Outlook and evertime she deletes something in Outlook or opens the delete folder the repair database utility pops up.

How can I recover her contacts and get rid of that repair utility popup?

She does not have a time machine backup.
0
Comment
Question by:datzent83
  • 3
  • 3
8 Comments
 
LVL 17

Expert Comment

by:Spartan_1337
ID: 38732431
Have you tried to completely rebuild the database?
Please follow this article and see if this doesn't fix your issue.

http://support.microsoft.com/kb/2360509
0
 

Author Comment

by:datzent83
ID: 38732559
I tried to fully rebuild the database but it failed.
0
 
LVL 17

Expert Comment

by:Spartan_1337
ID: 38732609
Can you create another identity and see if you can then get OL to build?
Can you post some screen shots of the error(s)?
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 

Author Comment

by:datzent83
ID: 38732610
If I create a new identity wont that start Outlook blank?
0
 
LVL 17

Accepted Solution

by:
Spartan_1337 earned 500 total points
ID: 38732642
Yes it will create a blank identity.

Try this method as a last ditch effort to restore the user's data.

http://www.officeformachelp.com/2012/05/how-to-recover-your-data-when-rebuilding-restoring-and-upgrading-fails/
0
 

Author Comment

by:datzent83
ID: 38780148
Spartan_1337: I have an appointment with my client tonight to take try your suggestion. I will post the results tomorrow.
0
 
LVL 17

Expert Comment

by:Karen Falandays
ID: 39040773
I've requested that this question be closed as follows:

Accepted answer: 500 points for Spartan_1337's comment #a38732642

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now