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ValerioLav
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ADTRAN ATLAS 830 reboots itself during normal operation

Our ADTRAN ATLAS 830 reboots itself sporadically for reasons unknown to us.  We need help in figuring out why it reboots itself and how to stop it.
TelecommunicationsRoutersBroadband

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ValerioLav

8/22/2022 - Mon
ValerioLav

ASKER
Also, I just found these errors being produced by the device at the time of the reboot:

TIME OF MESSAGE      HOSTNAME      SEVERITY      MESSAGE      IP ADDRESS

12/31/2012 9:11:09 AM      adtran.xxxxx.com
Error      ATLAS 830[ADTRAN]:System Controller|0|0|Module Found      x.x.x.x

12/31/2012 9:11:09 AM      adtran.xxxxx.com
Error      ATLAS 830[ADTRAN]:System Controller|1|0|Module Found      x.x.x.x
agonza07

Sounds like a hardware issue.

I would first try to upgrade the firmware on it. Then if you still experience reboots, replace the whole thing.

Call up Adtran tech support too before you replace just to make sure.
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ValerioLav

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agonza07

Yup, sometimes it's easier to replace the whole thing. :(
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James Murphy
ValerioLav

ASKER
Hardware vendor recommendation
ValerioLav

ASKER
Hardware vendor recommendation.