Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

ADTRAN ATLAS 830 reboots itself during normal operation

Posted on 2012-12-31
6
Medium Priority
?
472 Views
Last Modified: 2013-01-15
Our ADTRAN ATLAS 830 reboots itself sporadically for reasons unknown to us.  We need help in figuring out why it reboots itself and how to stop it.
0
Comment
Question by:ValerioLav
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 

Author Comment

by:ValerioLav
ID: 38732577
Also, I just found these errors being produced by the device at the time of the reboot:

TIME OF MESSAGE      HOSTNAME      SEVERITY      MESSAGE      IP ADDRESS

12/31/2012 9:11:09 AM      adtran.xxxxx.com
Error      ATLAS 830[ADTRAN]:System Controller|0|0|Module Found      x.x.x.x

12/31/2012 9:11:09 AM      adtran.xxxxx.com
Error      ATLAS 830[ADTRAN]:System Controller|1|0|Module Found      x.x.x.x
0
 
LVL 20

Expert Comment

by:agonza07
ID: 38733984
Sounds like a hardware issue.

I would first try to upgrade the firmware on it. Then if you still experience reboots, replace the whole thing.

Call up Adtran tech support too before you replace just to make sure.
0
 

Accepted Solution

by:
ValerioLav earned 0 total points
ID: 38736450
I called Adtran right away, but unfortunately they did not offer much diagnostics options over the phone.  According to the Adtran techie, and not counting logging, this unit does not have diagnostics onboard which would allow to troubleshoot its hardware effectively. Besides out of warranty maintenance, they came back with the following action plan.

1. Factory restore the unit
2. Reload the firmware on the unit
3. Monitor the unit
0
Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

 
LVL 20

Expert Comment

by:agonza07
ID: 38736766
Yup, sometimes it's easier to replace the whole thing. :(
0
 

Author Comment

by:ValerioLav
ID: 38763832
Hardware vendor recommendation
0
 

Author Closing Comment

by:ValerioLav
ID: 38777571
Hardware vendor recommendation.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Transferring data across the virtual world became simpler but protecting it is becoming a real security challenge.  How to approach cyber security  in today's business world!
Not everyone has adapted to a rapid advancement in technology; there are people who are reluctant or afraid to delve into this brave new world of IT. If you have a friend or a family member who suffers from the so-called technophobia, here is how yo…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

704 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question