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ADTRAN ATLAS 830 reboots itself during normal operation

Posted on 2012-12-31
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Last Modified: 2013-01-15
Our ADTRAN ATLAS 830 reboots itself sporadically for reasons unknown to us.  We need help in figuring out why it reboots itself and how to stop it.
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Question by:ValerioLav
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6 Comments
 

Author Comment

by:ValerioLav
ID: 38732577
Also, I just found these errors being produced by the device at the time of the reboot:

TIME OF MESSAGE      HOSTNAME      SEVERITY      MESSAGE      IP ADDRESS

12/31/2012 9:11:09 AM      adtran.xxxxx.com
Error      ATLAS 830[ADTRAN]:System Controller|0|0|Module Found      x.x.x.x

12/31/2012 9:11:09 AM      adtran.xxxxx.com
Error      ATLAS 830[ADTRAN]:System Controller|1|0|Module Found      x.x.x.x
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Expert Comment

by:agonza07
ID: 38733984
Sounds like a hardware issue.

I would first try to upgrade the firmware on it. Then if you still experience reboots, replace the whole thing.

Call up Adtran tech support too before you replace just to make sure.
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Accepted Solution

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ValerioLav earned 0 total points
ID: 38736450
I called Adtran right away, but unfortunately they did not offer much diagnostics options over the phone.  According to the Adtran techie, and not counting logging, this unit does not have diagnostics onboard which would allow to troubleshoot its hardware effectively. Besides out of warranty maintenance, they came back with the following action plan.

1. Factory restore the unit
2. Reload the firmware on the unit
3. Monitor the unit
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Expert Comment

by:agonza07
ID: 38736766
Yup, sometimes it's easier to replace the whole thing. :(
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Author Comment

by:ValerioLav
ID: 38763832
Hardware vendor recommendation
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Author Closing Comment

by:ValerioLav
ID: 38777571
Hardware vendor recommendation.
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