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ADTRAN ATLAS 830 reboots itself during normal operation
Posted on 2012-12-31
Our ADTRAN ATLAS 830 reboots itself sporadically for reasons unknown to us. We need help in figuring out why it reboots itself and how to stop it.
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Also, I just found these errors being produced by the device at the time of the reboot:
TIME OF MESSAGE HOSTNAME SEVERITY MESSAGE IP ADDRESS
12/31/2012 9:11:09 AM adtran.xxxxx.com
Error ATLAS 830[ADTRAN]:System Controller|0|0|Module Found x.x.x.x
12/31/2012 9:11:09 AM adtran.xxxxx.com
Error ATLAS 830[ADTRAN]:System Controller|1|0|Module Found x.x.x.x
TIME OF MESSAGE HOSTNAME SEVERITY MESSAGE IP ADDRESS
12/31/2012 9:11:09 AM adtran.xxxxx.com
Error ATLAS 830[ADTRAN]:System Controller|0|0|Module Found x.x.x.x
12/31/2012 9:11:09 AM adtran.xxxxx.com
Error ATLAS 830[ADTRAN]:System Controller|1|0|Module Found x.x.x.x
Sounds like a hardware issue.
I would first try to upgrade the firmware on it. Then if you still experience reboots, replace the whole thing.
Call up Adtran tech support too before you replace just to make sure.
I would first try to upgrade the firmware on it. Then if you still experience reboots, replace the whole thing.
Call up Adtran tech support too before you replace just to make sure.
I called Adtran right away, but unfortunately they did not offer much diagnostics options over the phone. According to the Adtran techie, and not counting logging, this unit does not have diagnostics onboard which would allow to troubleshoot its hardware effectively. Besides out of warranty maintenance, they came back with the following action plan.
1. Factory restore the unit
2. Reload the firmware on the unit
3. Monitor the unit
1. Factory restore the unit
2. Reload the firmware on the unit
3. Monitor the unit
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