ADTRAN ATLAS 830 reboots itself during normal operation

Posted on 2012-12-31
Last Modified: 2013-01-15
Our ADTRAN ATLAS 830 reboots itself sporadically for reasons unknown to us.  We need help in figuring out why it reboots itself and how to stop it.
Question by:ValerioLav
  • 4
  • 2

Author Comment

ID: 38732577
Also, I just found these errors being produced by the device at the time of the reboot:


12/31/2012 9:11:09 AM
Error      ATLAS 830[ADTRAN]:System Controller|0|0|Module Found      x.x.x.x

12/31/2012 9:11:09 AM
Error      ATLAS 830[ADTRAN]:System Controller|1|0|Module Found      x.x.x.x
LVL 20

Expert Comment

ID: 38733984
Sounds like a hardware issue.

I would first try to upgrade the firmware on it. Then if you still experience reboots, replace the whole thing.

Call up Adtran tech support too before you replace just to make sure.

Accepted Solution

ValerioLav earned 0 total points
ID: 38736450
I called Adtran right away, but unfortunately they did not offer much diagnostics options over the phone.  According to the Adtran techie, and not counting logging, this unit does not have diagnostics onboard which would allow to troubleshoot its hardware effectively. Besides out of warranty maintenance, they came back with the following action plan.

1. Factory restore the unit
2. Reload the firmware on the unit
3. Monitor the unit
Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

LVL 20

Expert Comment

ID: 38736766
Yup, sometimes it's easier to replace the whole thing. :(

Author Comment

ID: 38763832
Hardware vendor recommendation

Author Closing Comment

ID: 38777571
Hardware vendor recommendation.

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

There are two basic ways to configure a static route for Cisco IOS devices. I've written this article to highlight a case study comparing the configuration of a static route using the next-hop IP and the configuration of a static route using an outg…
What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
After creating this article (, I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Sending a Secure fax is easy with eFax Corporate ( First, Just open a new email message.  In the To field, type your recipient's fax number You can even send a secure international fax — just include t…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now