ADTRAN ATLAS 830 reboots itself during normal operation

Posted on 2012-12-31
Last Modified: 2013-01-15
Our ADTRAN ATLAS 830 reboots itself sporadically for reasons unknown to us.  We need help in figuring out why it reboots itself and how to stop it.
Question by:ValerioLav
  • 4
  • 2

Author Comment

ID: 38732577
Also, I just found these errors being produced by the device at the time of the reboot:


12/31/2012 9:11:09 AM
Error      ATLAS 830[ADTRAN]:System Controller|0|0|Module Found      x.x.x.x

12/31/2012 9:11:09 AM
Error      ATLAS 830[ADTRAN]:System Controller|1|0|Module Found      x.x.x.x
LVL 20

Expert Comment

ID: 38733984
Sounds like a hardware issue.

I would first try to upgrade the firmware on it. Then if you still experience reboots, replace the whole thing.

Call up Adtran tech support too before you replace just to make sure.

Accepted Solution

ValerioLav earned 0 total points
ID: 38736450
I called Adtran right away, but unfortunately they did not offer much diagnostics options over the phone.  According to the Adtran techie, and not counting logging, this unit does not have diagnostics onboard which would allow to troubleshoot its hardware effectively. Besides out of warranty maintenance, they came back with the following action plan.

1. Factory restore the unit
2. Reload the firmware on the unit
3. Monitor the unit
Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

LVL 20

Expert Comment

ID: 38736766
Yup, sometimes it's easier to replace the whole thing. :(

Author Comment

ID: 38763832
Hardware vendor recommendation

Author Closing Comment

ID: 38777571
Hardware vendor recommendation.

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Transferring data across the virtual world became simpler but protecting it is becoming a real security challenge.  How to approach cyber security  in today's business world!
Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
After creating this article (, I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

912 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now