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Item cannot be moved or deleted

Posted on 2012-12-31
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Last Modified: 2013-04-07
We are currently using Exchange 2010 with Outlook 2010 within a Citrix XenDesktop environment (Version 6.5).  Under the Xen environment, some users are unable to delete large messages (say 5+ MB).  However, when they are outside the Citrix environment they are able to delete anything that they want.

When the users attempt to delete a message from their Outlook client in XenDesktop, they will get a message saying "Item cannot be deleted or moved or access is denied".

In an effort to resolve this problem thus far, I have done the following:

1) Tried to reproduce it on my computer, no luck even when logged in as a standard user
2) We are not using offline mode at all or PST files.
3) Tried deleting the messages from OWA and got the same results.
4) Tried creating  a new profile for the user
5) It seems to only be a couple of users that are having the problems.  It may be worthy to note that the users who are having the problem have some of the biggest mailboxes in the company (about 13 to 15 gb).

Is there anything that I am missing here?
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Question by:stoehrer
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Expert Comment

by:Rajkumar-MCITP
ID: 38733429
Appears like those emails are corrupted entries.. try to move the mailbox to different database and check the status.

While moving the mailbox to different database, set the option Skip corrupted entries to more than 100, if corrupted entries is great than 100 mailbox move wont occur. you need to increase the value on the next try..

You have to be ready to restore the email from backup if user needs those emails..
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by:stoehrer
ID: 38736596
Normally, I would agree with you.  However, the messages can be deleted when the user does not go into the Citrix environment.  Also, it does not seem to be just one or two messages it looks like all are having the problem in Citrix only.
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Accepted Solution

by:
basraj earned 250 total points
ID: 38746271
See if this give a clue. Here it was a URL issue but that is for external users. Similary recheck the server settings, URL, Ips etc are in the right format

http://support.citrix.com/article/CTX124413

http://support.microsoft.com/kb/924254


Try to check the above on a test server
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