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Iphone can't synchronize with exchange server 2003
Posted on 2012-12-31
One of my coworkers in the IT department renewed the certificate on the exchange server 2003. After renew, all iphones in the company can't retrieve their emails.
I used the test tool: https://www.testexchangeconnectivity.com/#&&v5i2iAnCJChhVE6++cacUpPTGrs5QPa+X0lS0igiutd8hfjFgzVDW6gQkz4iH8UhMNDxtD1X8K0srNbEhGksHzsAF8D9MV7nVZV6yZr7qXqhLo1ahzMd3POcVezdXMdm3r2qmHe4cTMNXE7YRJ1PqrcFSbmthIXRNJe1ZYu0Zh50lKtrqiZ45MJT6Q1BwnWquNo6zQ==
and the result shows:
"Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks."
I attached the print screen for this error. Also, i did a port test on http://www.yougetsignal.com/tools/open-ports/, the result says the port "Port 443 is closed on XXX.XX.242.131."
this is the report from the testexchangeconnectivity.c
Dear experts here, could you please help me with this. I know it's new year eve and most of you maybe stay at home enjoying time with your families. But I really don't want to my coworkers isolated with company email.
thank you.
I used the test tool: https://www.testexchangeconnectivity.com/#&&v5i2iAnCJChhVE6++cacUpPTGrs5QPa+X0lS0igiutd8hfjFgzVDW6gQkz4iH8UhMNDxtD1X8K0srNbEhGksHzsAF8D9MV7nVZV6yZr7qXqhLo1ahzMd3POcVezdXMdm3r2qmHe4cTMNXE7YRJ1PqrcFSbmthIXRNJe1ZYu0Zh50lKtrqiZ45MJT6Q1BwnWquNo6zQ==
and the result shows:
"Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks."
I attached the print screen for this error. Also, i did a port test on http://www.yougetsignal.com/tools/open-ports/, the result says the port "Port 443 is closed on XXX.XX.242.131."
this is the report from the testexchangeconnectivity.c
Dear experts here, could you please help me with this. I know it's new year eve and most of you maybe stay at home enjoying time with your families. But I really don't want to my coworkers isolated with company email.
thank you.
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6 Comments
When I was using https://www.testexchangeconnectivity.com/#&&aVsRJTWY80/0K3MjZNLkV9cg+uu2mVtzXfh3V/xmtbZZ1jZQL9DNou+lT6ikY+26gVtBnE9aS+jTDrmh/M1PQ7vuPaXRsidIR6ssOQKcAaJbQb7H7YauNb2YflPr+6Aqa9hFIi92LCo4/nR8xlNbNjH307E8EAolo43iOf1EmICjcxuv9kKf+KO8tHlsudkL0o0ijg==
for the test, it gives me only one error at the bottom:
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
remote-connectivity-analyzer-tes.jpg
for the test, it gives me only one error at the bottom:
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
remote-connectivity-analyzer-tes.jpg
Active today
Please expand the results on the test site as that should highlight what the error is, then you should be able to use my article (which you have referenced in the question), to determine what the problem is and how to resolve it.
If you get stuck anywhere, please let me know, but I'm heading out to a party shortly and may not be back until midday tomorrow :)
Alan
If you get stuck anywhere, please let me know, but I'm heading out to a party shortly and may not be back until midday tomorrow :)
Alan
Thanks, Alanhardisty for your timely reply. I appreciate your professionalism.
I got 401 error this time after I renewed the ticket. i will upload the error result now..
remote-connectivity-analyzer-tes.jpg
I got 401 error this time after I renewed the ticket. i will upload the error result now..
remote-connectivity-analyzer-tes.jpg
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