Iphone can't synchronize with exchange server 2003

Jason Yu
Jason Yu used Ask the Experts™
on
One of my coworkers in the IT department renewed the certificate on the exchange server 2003. After renew, all iphones in the company can't retrieve their emails.

I used the test tool: https://www.testexchangeconnectivity.com/#&&v5i2iAnCJChhVE6++cacUpPTGrs5QPa+X0lS0igiutd8hfjFgzVDW6gQkz4iH8UhMNDxtD1X8K0srNbEhGksHzsAF8D9MV7nVZV6yZr7qXqhLo1ahzMd3POcVezdXMdm3r2qmHe4cTMNXE7YRJ1PqrcFSbmthIXRNJe1ZYu0Zh50lKtrqiZ45MJT6Q1BwnWquNo6zQ==

and the result shows:
"Testing the SSL certificate to make sure it's valid.
       The SSL certificate failed one or more certificate validation checks."

I attached the print screen for this error. Also, i did a port test on http://www.yougetsignal.com/tools/open-ports/, the result says the port "Port 443 is closed on XXX.XX.242.131."

this is the report from the testexchangeconnectivity.com. I checked another article on EE, it's this one: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html.


Dear experts here, could you please help me with this. I know it's new year eve and most of you maybe stay at home enjoying time with your families. But I really don't want to my coworkers isolated with company email.

thank you.
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Author

Commented:
When I was using https://www.testexchangeconnectivity.com/#&&aVsRJTWY80/0K3MjZNLkV9cg+uu2mVtzXfh3V/xmtbZZ1jZQL9DNou+lT6ikY+26gVtBnE9aS+jTDrmh/M1PQ7vuPaXRsidIR6ssOQKcAaJbQb7H7YauNb2YflPr+6Aqa9hFIi92LCo4/nR8xlNbNjH307E8EAolo43iOf1EmICjcxuv9kKf+KO8tHlsudkL0o0ijg==

for the test, it gives me only one error at the bottom:

An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
remote-connectivity-analyzer-tes.jpg

Author

Commented:
BTW, the outlook email and web mail are working, only iphones are not.
Co-Owner
Top Expert 2011
Commented:
Please expand the results on the test site as that should highlight what the error is, then you should be able to use my article (which you have referenced in the question), to determine what the problem is and how to resolve it.

If you get stuck anywhere, please let me know, but I'm heading out to a party shortly and may not be back until midday tomorrow :)

Alan
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Author

Commented:
Thanks, Alanhardisty for your timely reply. I appreciate your professionalism.

I got 401 error this time after I renewed the ticket. i will upload the error result now..
remote-connectivity-analyzer-tes.jpg
Alan HardistyCo-Owner
Top Expert 2011
Commented:
A 401 error suggests that you either are putting in the wrong credentials or there are IP Address restrictions on the virtual directories in IIS that shouldn't be there.

Please check the settings using my article.

Author

Commented:
I got it resolved. I deleted the virtual directory for the syncro folder and created a new one. restart the server and it can work now. thank you very much Alanhardisty. I hope you have a wonderful new year. May GOD bless you.

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