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Cisco Unity 7.0 (2) Voicemail Issues

Posted on 2012-12-31
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Last Modified: 2013-01-26
After performing a soft repair to remount our mail databases on our Exchange Server 2007 SP3 (host Windows Server Standard x64 SP2), we are experiencing issues with our Cisco Unity 7.0(2) voicemail system.  If someone calls from an "outside" line and leaves a message on the system, Unity still delivers the email with correct Caller ID information but no .wav attachment voicemail message.  This also happens internally if someone calls from a phone that has no user associated with it.  The only scenario in where we receive an email message with a .wav attachment is in the event "caller A" leaves a message for "caller B" and both parties are associated with their devices and have active voicemail profiles set up in Cisco Unity.  This way the voicemail is delivered from "caller A's" FQDA to "caller B's" FQDA.  In any other instance the message is delivered from a pre defined mailbox such as "messaging.unity@exampledomain.com" set up in our Exchange Server to the appropriate recipient (caller A, B, C.... etc....). Also, when attempting to retrieve the messages via IP Phone, Cisco Unity Messaging System states the message is there but then states the "message is no longer available" when trying to play it.  Has anyone ever experienced the same/similar issue before?  Any insight would be helpful.  Thank you in advance.
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Question by:David Blair
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by:TechProphet617
ID: 38785620
It definately doesn't sound like Cisco-side issue. IS the only thing that changed the Mailbox DB that was repaired? If so, have you tried moving a user's mailbox in question to another databse, and attempting to deliver a message with the wav attachment? If this works, I would go ahead and move everyone off the repaired DB to a new DB.
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David Blair earned 0 total points
ID: 38801736
Had to call in a vendor to get this repaired.
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Author Closing Comment

by:David Blair
ID: 38821806
Thanks for your help, but this turned out to be something pretty deep in the system.
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