UC 540 CUE Auto Attendant not accepting user input after crash

Hello,

Could anyone offer any troubleshooting steps or solutions to this problem ?

UC 540 CUE Auto Attendant not accepting user input after crash

DTMF is configured, not sure what else to try, rebooted router

Thanks.
jac1991Asked:
Who is Participating?
 
arnoldConnect With a Mentor Commented:
save the running/startup configs to flash

use cca to make sure the aa script is properly applied.
post config
0
 
jplagensCommented:
Is CUE online?  Can you ping it?  It should be 10.1.10.1

From CLI can you access it via:

UC540# service-module integrated-Service-Engine 0/0 session
0
 
jac1991Author Commented:
Yes I can ping it

I can dial the aa extension too
0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

REGISTER NOW
 
arnoldCommented:
Is the dial plan routing calls to the AA extention?

Do you manage use CCA or CLI?

Type of connection?
https://supportforums.cisco.com/thread/2087714
0
 
jac1991Author Commented:
Both

SIP
0
 
arnoldCommented:
Cisco advises against both, one could add while CCA might remove.
it does not work for any of your numbers, or it does not work for a specific number. A number that is being forwarded by the provider, does not work?
Do you have access to Cisco TAC?

The thread in the support forum dealt with a missing voice handler directive that prevented the AA from functioning.
0
 
jac1991Author Commented:
No tac

I can dial the aa internally and I reach the aa from the dial plan (the incoming number )
In both cases user input is not accepted
0
 
jac1991Author Commented:
Resolved by re creating script
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.

Advertise Here