UC 540 CUE Auto Attendant not accepting user input after crash

Hello,

Could anyone offer any troubleshooting steps or solutions to this problem ?

UC 540 CUE Auto Attendant not accepting user input after crash

DTMF is configured, not sure what else to try, rebooted router

Thanks.
jac1991Asked:
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arnoldConnect With a Mentor Commented:
save the running/startup configs to flash

use cca to make sure the aa script is properly applied.
post config
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jplagensCommented:
Is CUE online?  Can you ping it?  It should be 10.1.10.1

From CLI can you access it via:

UC540# service-module integrated-Service-Engine 0/0 session
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jac1991Author Commented:
Yes I can ping it

I can dial the aa extension too
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arnoldCommented:
Is the dial plan routing calls to the AA extention?

Do you manage use CCA or CLI?

Type of connection?
https://supportforums.cisco.com/thread/2087714
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jac1991Author Commented:
Both

SIP
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arnoldCommented:
Cisco advises against both, one could add while CCA might remove.
it does not work for any of your numbers, or it does not work for a specific number. A number that is being forwarded by the provider, does not work?
Do you have access to Cisco TAC?

The thread in the support forum dealt with a missing voice handler directive that prevented the AA from functioning.
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jac1991Author Commented:
No tac

I can dial the aa internally and I reach the aa from the dial plan (the incoming number )
In both cases user input is not accepted
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jac1991Author Commented:
Resolved by re creating script
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