UC 540 CUE Auto Attendant not accepting user input after crash

Hello,

Could anyone offer any troubleshooting steps or solutions to this problem ?

UC 540 CUE Auto Attendant not accepting user input after crash

DTMF is configured, not sure what else to try, rebooted router

Thanks.

IP TelephonyVoice Over IPRouters

Last Comment

jac1991

8/22/2022 - Mon

jplagens

1/1/2013

Is CUE online? Can you ping it? It should be 10.1.10.1

From CLI can you access it via:

UC540# service-module integrated-Service-Engine 0/0 session

jac1991

1/1/2013

ASKER

Yes I can ping it

I can dial the aa extension too

arnold

1/1/2013

Is the dial plan routing calls to the AA extention?

Do you manage use CCA or CLI?

Type of connection?
https://supportforums.cisco.com/thread/2087714

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jac1991

1/2/2013

ASKER

Both

SIP

arnold

1/2/2013

Cisco advises against both, one could add while CCA might remove.
it does not work for any of your numbers, or it does not work for a specific number. A number that is being forwarded by the provider, does not work?
Do you have access to Cisco TAC?

The thread in the support forum dealt with a missing voice handler directive that prevented the AA from functioning.

jac1991

1/2/2013

ASKER

No tac

I can dial the aa internally and I reach the aa from the dial plan (the incoming number )
In both cases user input is not accepted

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ASKER CERTIFIED SOLUTION

arnold

1/2/2013

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