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Solved
UC 540 CUE Auto Attendant not accepting user input after crash
Posted on 2012-12-31
Hello,
Could anyone offer any troubleshooting steps or solutions to this problem ?
UC 540 CUE Auto Attendant not accepting user input after crash
DTMF is configured, not sure what else to try, rebooted router
Thanks.
Could anyone offer any troubleshooting steps or solutions to this problem ?
UC 540 CUE Auto Attendant not accepting user input after crash
DTMF is configured, not sure what else to try, rebooted router
Thanks.
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8 Comments
Is CUE online? Can you ping it? It should be 10.1.10.1
From CLI can you access it via:
UC540# service-module integrated-Service-Engine 0/0 session
From CLI can you access it via:
UC540# service-module integrated-Service-Engine 0/0 session
Active today
Is the dial plan routing calls to the AA extention?
Do you manage use CCA or CLI?
Type of connection?
https://supportforums.cisco.com/thread/2087714
Do you manage use CCA or CLI?
Type of connection?
https://supportforums.cisco.com/thread/2087714
Active today
Cisco advises against both, one could add while CCA might remove.
it does not work for any of your numbers, or it does not work for a specific number. A number that is being forwarded by the provider, does not work?
Do you have access to Cisco TAC?
The thread in the support forum dealt with a missing voice handler directive that prevented the AA from functioning.
it does not work for any of your numbers, or it does not work for a specific number. A number that is being forwarded by the provider, does not work?
Do you have access to Cisco TAC?
The thread in the support forum dealt with a missing voice handler directive that prevented the AA from functioning.
Active 1 day ago
No tac
I can dial the aa internally and I reach the aa from the dial plan (the incoming number )
In both cases user input is not accepted
I can dial the aa internally and I reach the aa from the dial plan (the incoming number )
In both cases user input is not accepted
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