UC 540 CUE Auto Attendant not accepting user input after crash

jac1991
jac1991 used Ask the Experts™
on
Hello,

Could anyone offer any troubleshooting steps or solutions to this problem ?

UC 540 CUE Auto Attendant not accepting user input after crash

DTMF is configured, not sure what else to try, rebooted router

Thanks.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Commented:
Is CUE online?  Can you ping it?  It should be 10.1.10.1

From CLI can you access it via:

UC540# service-module integrated-Service-Engine 0/0 session

Author

Commented:
Yes I can ping it

I can dial the aa extension too
Distinguished Expert 2017

Commented:
Is the dial plan routing calls to the AA extention?

Do you manage use CCA or CLI?

Type of connection?
https://supportforums.cisco.com/thread/2087714
Success in ‘20 With a Profitable Pricing Strategy

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Author

Commented:
Both

SIP
Distinguished Expert 2017

Commented:
Cisco advises against both, one could add while CCA might remove.
it does not work for any of your numbers, or it does not work for a specific number. A number that is being forwarded by the provider, does not work?
Do you have access to Cisco TAC?

The thread in the support forum dealt with a missing voice handler directive that prevented the AA from functioning.

Author

Commented:
No tac

I can dial the aa internally and I reach the aa from the dial plan (the incoming number )
In both cases user input is not accepted
Distinguished Expert 2017
Commented:
save the running/startup configs to flash

use cca to make sure the aa script is properly applied.
post config

Author

Commented:
Resolved by re creating script

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial