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jac1991
 asked on

UC 540 CUE Auto Attendant not accepting user input after crash

Hello,

Could anyone offer any troubleshooting steps or solutions to this problem ?

UC 540 CUE Auto Attendant not accepting user input after crash

DTMF is configured, not sure what else to try, rebooted router

Thanks.
IP TelephonyVoice Over IPRouters

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jac1991

8/22/2022 - Mon
jplagens

Is CUE online?  Can you ping it?  It should be 10.1.10.1

From CLI can you access it via:

UC540# service-module integrated-Service-Engine 0/0 session
jac1991

ASKER
Yes I can ping it

I can dial the aa extension too
arnold

Is the dial plan routing calls to the AA extention?

Do you manage use CCA or CLI?

Type of connection?
https://supportforums.cisco.com/thread/2087714
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jac1991

ASKER
Both

SIP
arnold

Cisco advises against both, one could add while CCA might remove.
it does not work for any of your numbers, or it does not work for a specific number. A number that is being forwarded by the provider, does not work?
Do you have access to Cisco TAC?

The thread in the support forum dealt with a missing voice handler directive that prevented the AA from functioning.
jac1991

ASKER
No tac

I can dial the aa internally and I reach the aa from the dial plan (the incoming number )
In both cases user input is not accepted
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arnold

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jac1991

ASKER
Resolved by re creating script