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UC 540 CUE Auto Attendant not accepting user input after crash

Posted on 2012-12-31
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Last Modified: 2013-04-14
Hello,

Could anyone offer any troubleshooting steps or solutions to this problem ?

UC 540 CUE Auto Attendant not accepting user input after crash

DTMF is configured, not sure what else to try, rebooted router

Thanks.
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Question by:jac1991
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8 Comments
 
LVL 4

Expert Comment

by:jplagens
ID: 38734640
Is CUE online?  Can you ping it?  It should be 10.1.10.1

From CLI can you access it via:

UC540# service-module integrated-Service-Engine 0/0 session
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Author Comment

by:jac1991
ID: 38734926
Yes I can ping it

I can dial the aa extension too
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LVL 78

Expert Comment

by:arnold
ID: 38735490
Is the dial plan routing calls to the AA extention?

Do you manage use CCA or CLI?

Type of connection?
https://supportforums.cisco.com/thread/2087714
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Author Comment

by:jac1991
ID: 38736299
Both

SIP
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LVL 78

Expert Comment

by:arnold
ID: 38736857
Cisco advises against both, one could add while CCA might remove.
it does not work for any of your numbers, or it does not work for a specific number. A number that is being forwarded by the provider, does not work?
Do you have access to Cisco TAC?

The thread in the support forum dealt with a missing voice handler directive that prevented the AA from functioning.
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Author Comment

by:jac1991
ID: 38736982
No tac

I can dial the aa internally and I reach the aa from the dial plan (the incoming number )
In both cases user input is not accepted
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LVL 78

Accepted Solution

by:
arnold earned 500 total points
ID: 38737179
save the running/startup configs to flash

use cca to make sure the aa script is properly applied.
post config
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Author Comment

by:jac1991
ID: 39078782
Resolved by re creating script
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