troubleshooting Question

HP LJ P1006 on XP USB - two of them won't print

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hypercubeFlag for United States of America asked on
Printers and Scanners
3 Comments1 Solution481 ViewsLast Modified:
We have two LJ P1006 printers and two XP computers.  One printer connected to each computer and not shared.

User reported that one of the printers had stopped working.  The specific error is that "The document failed to print".

I notice that the printers often have to be set to work online.  I don't know why they are working offline when found that way.

On one of the computers I removed all traces of the printer, including editing the registry for that purpose.  I downloaded the latest HP drivers for it of all varieties I could think of: basic, full, universal.  Nothing has helped.

So I'm rather stuck and need to get this fixed.
ASKER CERTIFIED SOLUTION
Robert Retzer
Computer Service Technician

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