Solved

HP LJ P1006 on XP USB - two of them won't print

Posted on 2012-12-31
3
438 Views
Last Modified: 2013-01-01
We have two LJ P1006 printers and two XP computers.  One printer connected to each computer and not shared.

User reported that one of the printers had stopped working.  The specific error is that "The document failed to print".

I notice that the printers often have to be set to work online.  I don't know why they are working offline when found that way.

On one of the computers I removed all traces of the printer, including editing the registry for that purpose.  I downloaded the latest HP drivers for it of all varieties I could think of: basic, full, universal.  Nothing has helped.

So I'm rather stuck and need to get this fixed.
0
Comment
Question by:Fred Marshall
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 18

Accepted Solution

by:
web_tracker earned 500 total points
ID: 38734039
There obviously is a problem why the printers go off line, are the printers connected with a usb or parallel cable? Could it be that the printers go to sleep and when the user at the workstation tries to print they are unable to wake up the printers so the computer thinks the printer is offline. Or maybe there is a problem with the print spooler, is turnning off. Check the even logs. To troubleshoot printer issue you can try a helpful article found on the experts exchange: http://www.experts-exchange.com/Hardware/Peripherals/A_10891-Ten-Steps-How-to-Resolve-Printer-Driver-Installation-Problems.html
0
 
LVL 92

Expert Comment

by:nobus
ID: 38734137
check in control panel>E,ergy settings if they are powered off after some time; if so, set it to NEVER
0
 
LVL 26

Author Closing Comment

by:Fred Marshall
ID: 38735275
I fixed it and can't go back to check this answer.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question