troubleshooting Question

HP J6480 - Paper jam <not>

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whftherbFlag for United States of America asked on
Printers and Scanners
3 Comments1 Solution1561 ViewsLast Modified:
Hoping we have some HP printer jockeys here.  Here's our favorite HP J6480 AIO that suddenly comes up with "Paper Jam - clear paper path and press OK".  Well, there wasn't a jam (that I know of) and we've pulled the thing apart as much as we can.  Main Clamshell, ADF, duplexer, feed trays, exit port, dismout and remount the tanks.  Took a can of compressed air to it to eject any little bits that might remain.  The alert appears even if disconnected from the PC.  Did a soft reset and a hard factory default reset.  Didn't help.

Is this thing headed for the recycle bin?

H
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