HP J6480 - Paper jam <not>

whftherb
whftherb used Ask the Experts™
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Hoping we have some HP printer jockeys here.  Here's our favorite HP J6480 AIO that suddenly comes up with "Paper Jam - clear paper path and press OK".  Well, there wasn't a jam (that I know of) and we've pulled the thing apart as much as we can.  Main Clamshell, ADF, duplexer, feed trays, exit port, dismout and remount the tanks.  Took a can of compressed air to it to eject any little bits that might remain.  The alert appears even if disconnected from the PC.  Did a soft reset and a hard factory default reset.  Didn't help.

Is this thing headed for the recycle bin?

H
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Senior Software Developer
Commented:
There are infra-red sensors in the unit at various stages that detect if paper is still there. One of these sensors has gone bad so the printer thinks there is ALWAYS paper there. It's also possible that the sensor still works but the PCB has gone bad meaning it can no longer detect.

Short answer... it's probably cheaper to replace the printer. Sorry :(

Author

Commented:
OK, well, it is what it is, right?  These devices are truly expendable these days and you're right, there's cost/benefit to consider.

Was just looking for a little confirmation.  And you've done that, so thanks a million.  

H

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Commented:
It is what it is...  Good answer though from this expert.

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