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Windows 7 media center Hauppauge video card IR hardware not detected

Trying to help out a friend, but it's frustrating.

He has an HP Pavillion Elite HEP computer running win 7 media center.  On the back, it has a Hauppauge HVR-1850 video card.

Connecting a Motorola cable box to the Analog in connection, speakers to the audio jack and he gave me a 2 headed IR cable - 1 short IR and 1 long IR that has a tiny jack that fits the IR jack on this card.

this is an example of the card:

http://www.amazon.com/Selected-WinTV-HVR-Hauppauge-Computer-Works/dp/B007WM1NG4

He has the remote and that dual IR cable - looks like thats the right cable based on the picture (another amazon  listing has an IR box that connects to the PC via USB.  He doesn't have anythin like that with USBt, but this dual IR cable fits that IR jack on the card:

http://www.snapstream.com/images/store/PVR-150_IR_Blaster.jpg

Then we go through the media center setup. it sees video on channel 3. THen  it gets hung up at IR hardware not detected.

Googling this, it seems to be a common problem, but haven't found a fix.

In device manager, I see the  consumer IR device is working correctly.

Any advice? do we need a USB IR device that he says he doesn't have?

He's got another remote:  http://www5.pcmag.com/media/images/255525-hp-pavilion-elite-pc-hpe-510y-remote.jpg
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John Gobert
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He thinks the card is OEM.  The PC is an HP HPE-530f
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thanks. I'll try that but I remember downloading a package from hauppauge that wanted to install the wintv, but asked for the cd. I pointed it to the unzipped folder from the package but it wanted a CD (the one that came wiht the card / make sure you bought the package / are entitled to install the app?). It did update drivers,but didn't install the app.

I'll try your link and make a new question if that doesn't work. it'll be a few days till I get back there.
Understood...  hit me up when you're planning to work on it again and I'll try to give you a hand... just throw an @ gmail.com after my username on here and you'll find me.