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User cannot save as worksheet to new work book

Posted on 2013-01-02
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Last Modified: 2013-01-16
When a user copies a worksheet to a new work book and they click save as they get a blank save as windows - see attached.

The attachment shows the problem the user is getting.

The OS is Win7x64 and the Excel is 2007 x 86
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Question by:gmc12345
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8 Comments
 

Author Comment

by:gmc12345
ID: 38735931
Attached issue
Excel-Error.jpg
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LVL 20

Expert Comment

by:strivoli
ID: 38735974
The system is completely patched with Microsoft Update? Be aware that Microsoft Update covers Windows and Office, while Windows Update (which is the default) covers Windows only. Let me know. Thank you.
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Author Comment

by:gmc12345
ID: 38736113
Machine is completely patched and a repair of Office was carried out.  I also created a new profile for the user.
User went to another machine with same installs\patching  and there was no issue.
Currently using roaming profiles.
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LVL 20

Expert Comment

by:strivoli
ID: 38736118
Could you post make/model of the PC and make/model of the VGA card? Thank you.
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LVL 11

Expert Comment

by:netballi
ID: 38736126
disjoin the machine in question from domain and have it rejoin to domain. then let same user try again on that machine.
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Author Comment

by:gmc12345
ID: 38736571
Machine card in nvidia nvs 295  , have changed the card to nvs 300.

Machine is HP 8200 small form factor , when user logs onto anohter machine same model  there is no issue.

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&contentType=SupportManual&prodTypeId=12454&prodSeriesId=5037931
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Accepted Solution

by:
gmc12345 earned 0 total points
ID: 38767414
Issue was cuased by an application that was installed on the user machine , application installed on the machine.  Hyperion Essbase Admin Utility
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Author Closing Comment

by:gmc12345
ID: 38781983
User didnt have the issue on the new install of OS.  After installing all the application , issue came back.

After installing apps one at a time and testing it turned out Hyperion Essbase Manager was the issue
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