User cannot save as worksheet to new work book

When a user copies a worksheet to a new work book and they click save as they get a blank save as windows - see attached.

The attachment shows the problem the user is getting.

The OS is Win7x64 and the Excel is 2007 x 86

gmc12345Asked: 2013-01-02

Who is Participating?

gmc12345Author Commented: 2013-01-11

Issue was cuased by an application that was installed on the user machine , application installed on the machine. Hyperion Essbase Admin Utility

gmc12345Author Commented: 2013-01-02

Attached issue
Excel-Error.jpg

LVL 20

strivoliCommented: 2013-01-02

The system is completely patched with Microsoft Update? Be aware that Microsoft Update covers Windows and Office, while Windows Update (which is the default) covers Windows only. Let me know. Thank you.

gmc12345Author Commented: 2013-01-02

Machine is completely patched and a repair of Office was carried out. I also created a new profile for the user.
User went to another machine with same installs\patching and there was no issue.
Currently using roaming profiles.

LVL 20

strivoliCommented: 2013-01-02

Could you post make/model of the PC and make/model of the VGA card? Thank you.

LVL 11

netballiCommented: 2013-01-02

disjoin the machine in question from domain and have it rejoin to domain. then let same user try again on that machine.

gmc12345Author Commented: 2013-01-02

Machine card in nvidia nvs 295 , have changed the card to nvs 300.

Machine is HP 8200 small form factor , when user logs onto anohter machine same model there is no issue.

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&contentType=SupportManual&prodTypeId=12454&prodSeriesId=5037931

gmc12345Author Commented: 2013-01-16

User didnt have the issue on the new install of OS. After installing all the application , issue came back.

After installing apps one at a time and testing it turned out Hyperion Essbase Manager was the issue