I am preparing a major overhaul for a client who has been using for years Paperport for Document Managing. They currently run Paperport v.11 on XP with the files stored on shared folders on a W2003 SBS server - 5 users in the office. We've encountered problems with files shared on the network, but accessed locally in all these years, but we've managed to live through them, by deleting the temporary Paperport files on the local stations when crashing would occur.
We will switch to SBS2011 with Win7 Pro 64bit for all 5 users. I saw that Paperport Pro v. 14 is advertised by the company as designed to run in a network environment. However, I've read several bad reviews elsewhere about a bunch of features, including the fact that Pro v. 14 is working slow with occasional crashes.
Even their own support knowledgebase has an article stating this situation:
I am also concerned with the poor support that seems to be the norm at Nuance, from what I've read on multiple sites (one has 43 folks complaining about Nuance Support!).
Does anyone in the exchange-experts community have any direct experience with Paperport Pro v.14 in a network setup with shared folders and a SBS domain structure?
Also, does anyone know another professional alternative to Paperport? My client has a very scanning environment, with two networked Epson scanners, and with hundreds of documents scanned daily. A very stable application for scanning and organizing documents is necessary. Thank you for your assistance.