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rltomalin
Flag for United Kingdom of Great Britain and Northern Ireland asked on

How to restore a mailbox to a certain date

We use SBS 2003 and Outlook 2007.

I have a user who is reporting that a whole folder of mails has disappeared.
This appears to have happened when she was doing some reorganisation and cleaning up of emails.

My initial reaction was that the whole folder may have been accidentally moved to inside another folder (I have seen this happen lots of times).  Searched and no sign of the folder.  Also used Outlook search to look for messages from relavent senders - no sign.
The re-organisation was done off-site using Outlook Web Access.

I have spent some time looking in her mailbox and I certainly cannot find any sign of the messages or folder.

We run backups using normal standard MS backup and I have copies of backups from before the problem.

I have looked through some postings on EE but all seem to deal with recovering whole, lost mailboxes.  I really only want to take a look to see if I can find this missing folder.

Does anyone have any ideas of some simple steps that I can take to resolve this problem please.

Regards

Richard
SBS

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Last Comment
rltomalin

8/22/2022 - Mon
strivoli

You might not need to restore. Check if your Exchange Server has the "Keep deleted items for..." set for the mailbox store. If it is, you should be able to search from Outlook for any deleted items. When you find many deleted items with the same date/time deletion they might belong to a single deleted folder.
rltomalin

ASKER
Hi Strivoli

We have Keep Deleted items... set for 30 days.
I checked in Outlook for Recover Deleted Items From - Deleted Items.
The folder in question is in there (I thought that I had already checked this this morning, but obviously not).
There are none of the messages that we need in the list - so I assume that they are in the folder, but I cannot open the folder.

Anyway - I selected the folder and clicked the Recover Selected Items folder, but I get the attached error.
I am not sure how I could change the privs because if I logged in as me (administrator) I don't think I would be able to access the mailbox.

Any other suggestions?

Regards

Richard
error-message.docx
Olaf De Ceuster

Hi Richard,

Try the recover logged on as the user please.
Hope that helps,
Olaf
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
rltomalin

ASKER
Yes - I was logged in as the user.  That's why I was surprised to see the error.

Regards

Richard
Olaf De Ceuster

Probably stating the obvious but have you restarted the workstation?
Olaf
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rltomalin

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Found out myself
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