I have a user who is reporting that a whole folder of mails has disappeared.
This appears to have happened when she was doing some reorganisation and cleaning up of emails.
My initial reaction was that the whole folder may have been accidentally moved to inside another folder (I have seen this happen lots of times). Searched and no sign of the folder. Also used Outlook search to look for messages from relavent senders - no sign.
The re-organisation was done off-site using Outlook Web Access.
I have spent some time looking in her mailbox and I certainly cannot find any sign of the messages or folder.
We run backups using normal standard MS backup and I have copies of backups from before the problem.
I have looked through some postings on EE but all seem to deal with recovering whole, lost mailboxes. I really only want to take a look to see if I can find this missing folder.
Does anyone have any ideas of some simple steps that I can take to resolve this problem please.