Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.
Solved
How to restore a mailbox to a certain date
Posted on 2013-01-02
We use SBS 2003 and Outlook 2007.
I have a user who is reporting that a whole folder of mails has disappeared.
This appears to have happened when she was doing some reorganisation and cleaning up of emails.
My initial reaction was that the whole folder may have been accidentally moved to inside another folder (I have seen this happen lots of times). Searched and no sign of the folder. Also used Outlook search to look for messages from relavent senders - no sign.
The re-organisation was done off-site using Outlook Web Access.
I have spent some time looking in her mailbox and I certainly cannot find any sign of the messages or folder.
We run backups using normal standard MS backup and I have copies of backups from before the problem.
I have looked through some postings on EE but all seem to deal with recovering whole, lost mailboxes. I really only want to take a look to see if I can find this missing folder.
Does anyone have any ideas of some simple steps that I can take to resolve this problem please.
Regards
Richard
I have a user who is reporting that a whole folder of mails has disappeared.
This appears to have happened when she was doing some reorganisation and cleaning up of emails.
My initial reaction was that the whole folder may have been accidentally moved to inside another folder (I have seen this happen lots of times). Searched and no sign of the folder. Also used Outlook search to look for messages from relavent senders - no sign.
The re-organisation was done off-site using Outlook Web Access.
I have spent some time looking in her mailbox and I certainly cannot find any sign of the messages or folder.
We run backups using normal standard MS backup and I have copies of backups from before the problem.
I have looked through some postings on EE but all seem to deal with recovering whole, lost mailboxes. I really only want to take a look to see if I can find this missing folder.
Does anyone have any ideas of some simple steps that I can take to resolve this problem please.
Regards
Richard
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
-
4
2
7 Comments
Active 5 days ago
You might not need to restore. Check if your Exchange Server has the "Keep deleted items for..." set for the mailbox store. If it is, you should be able to search from Outlook for any deleted items. When you find many deleted items with the same date/time deletion they might belong to a single deleted folder.
Hi Strivoli
We have Keep Deleted items... set for 30 days.
I checked in Outlook for Recover Deleted Items From - Deleted Items.
The folder in question is in there (I thought that I had already checked this this morning, but obviously not).
There are none of the messages that we need in the list - so I assume that they are in the folder, but I cannot open the folder.
Anyway - I selected the folder and clicked the Recover Selected Items folder, but I get the attached error.
I am not sure how I could change the privs because if I logged in as me (administrator) I don't think I would be able to access the mailbox.
Any other suggestions?
Regards
Richard
error-message.docx
We have Keep Deleted items... set for 30 days.
I checked in Outlook for Recover Deleted Items From - Deleted Items.
The folder in question is in there (I thought that I had already checked this this morning, but obviously not).
There are none of the messages that we need in the list - so I assume that they are in the folder, but I cannot open the folder.
Anyway - I selected the folder and clicked the Recover Selected Items folder, but I get the attached error.
I am not sure how I could change the privs because if I logged in as me (administrator) I don't think I would be able to access the mailbox.
Any other suggestions?
Regards
Richard
error-message.docx
I did some more research and realised that the error message was output because the folder to be restored had many sub folders and many messages. It was using more than the default resources. There are some EE topics on this.
However, I also found that performing the recovery by using Outlook Web Access does not stop for lack of resources. I tried this and it worked.
I was initially put off because I couldn't see the folder in the list. But then realised that OWA only displays a few messages and you have to page through (basic but I forgot initially!!)
It took quite a few minutes to restore all the folders and messages.
However, I also found that performing the recovery by using Outlook Web Access does not stop for lack of resources. I tried this and it worked.
I was initially put off because I couldn't see the folder in the list. But then realised that OWA only displays a few messages and you have to page through (basic but I forgot initially!!)
It took quite a few minutes to restore all the folders and messages.
Featured Post
This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
A lot of problems and solutions are available on the net for the error message "Source server does not meet minimum requirements for migration" while performing a migration from Small Business Server 2003 to SBS 2008. This error pops up just before …
Introduction
At 19:33 (UST) on Tuesday 21st September the long awaited email arrived with the subject title of “ANNOUNCING THE AVAILABILITY OF WINDOWS SBS 7 PREVIEW”. It was time to drop whatever I was doing and dedicate as much bandwidth as possi…
In this video, Percona Solution Engineer Rick Golba discuss how (and why) you implement high availability in a database environment.
To discuss how Percona Consulting can help with your design and architecture needs for your database and infrastr…
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB.
To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
Suggested Courses
Course of the Month6 days, 18 hours left to enroll
704 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.