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How to restore a mailbox to a certain date

Posted on 2013-01-02
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Last Modified: 2013-01-21
We use SBS 2003 and Outlook 2007.

I have a user who is reporting that a whole folder of mails has disappeared.
This appears to have happened when she was doing some reorganisation and cleaning up of emails.

My initial reaction was that the whole folder may have been accidentally moved to inside another folder (I have seen this happen lots of times).  Searched and no sign of the folder.  Also used Outlook search to look for messages from relavent senders - no sign.
The re-organisation was done off-site using Outlook Web Access.

I have spent some time looking in her mailbox and I certainly cannot find any sign of the messages or folder.

We run backups using normal standard MS backup and I have copies of backups from before the problem.

I have looked through some postings on EE but all seem to deal with recovering whole, lost mailboxes.  I really only want to take a look to see if I can find this missing folder.

Does anyone have any ideas of some simple steps that I can take to resolve this problem please.

Regards

Richard
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Question by:rltomalin
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Expert Comment

by:strivoli
ID: 38736307
You might not need to restore. Check if your Exchange Server has the "Keep deleted items for..." set for the mailbox store. If it is, you should be able to search from Outlook for any deleted items. When you find many deleted items with the same date/time deletion they might belong to a single deleted folder.
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Author Comment

by:rltomalin
ID: 38736658
Hi Strivoli

We have Keep Deleted items... set for 30 days.
I checked in Outlook for Recover Deleted Items From - Deleted Items.
The folder in question is in there (I thought that I had already checked this this morning, but obviously not).
There are none of the messages that we need in the list - so I assume that they are in the folder, but I cannot open the folder.

Anyway - I selected the folder and clicked the Recover Selected Items folder, but I get the attached error.
I am not sure how I could change the privs because if I logged in as me (administrator) I don't think I would be able to access the mailbox.

Any other suggestions?

Regards

Richard
error-message.docx
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Expert Comment

by:Olaf De Ceuster
ID: 38737775
Hi Richard,

Try the recover logged on as the user please.
Hope that helps,
Olaf
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Author Comment

by:rltomalin
ID: 38737822
Yes - I was logged in as the user.  That's why I was surprised to see the error.

Regards

Richard
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Expert Comment

by:Olaf De Ceuster
ID: 38738540
Probably stating the obvious but have you restarted the workstation?
Olaf
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Accepted Solution

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rltomalin earned 0 total points
ID: 38753914
I did some more research and realised that the error message was output because the folder to be restored had many sub folders and many messages.  It was using more than the default resources.  There are some EE topics on this.

However, I also found that performing the recovery by using Outlook Web Access does not stop for lack of resources.  I tried this and it worked.  
I was initially put off because I couldn't see the folder in the list.  But then realised that OWA only displays a few messages and you have to page through (basic but I forgot initially!!)

It took quite a few minutes to restore all the folders and messages.
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Author Closing Comment

by:rltomalin
ID: 38800573
Found out myself
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