ITIL operations management in virtualised networks

1) If you were to do an audit of "operations management" (as defined by ITIL) in an environment with all virtual servers, and desktops, what sort of areas would you look at for good controls? Can you give perhaps 5 top checks in this area?

2) What kind of things can go and do wrong with poor/lack of operations management? Whats the risks?
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pma111Asked:
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ChrisConnect With a Mentor Commented:
number of virtual servers and change requests for each VM created

VM sprawl is the biggest problem because....

Licencing of servers, applications
Capacity of virtual hosts and storages - memory, CPU, storage space

If you are lucky and have completely separate production and pre-production hardware capacity and performance can be less of a problem


this leads to undue costs for licensing, poor performance and production issues if the hardware is connected
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