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1) If you were to do an audit of &quot;operations management&quot; (as defined by ITIL) in an environment with all virtual servers, and desktops, what sort of areas would you look at for good controls? Can you give perhaps 5 top checks in this area? <br />
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2) What kind of things can go and do wrong with poor/lack of operations management? Whats the risks?
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1) If you were to do an audit of "operations management" (as defined by ITIL) in an environment with all virtual servers, and desktops, what sort of areas would you look at for good controls? Can you give perhaps 5 top checks in this area? 

2) What kind of things can go and do wrong with poor/lack of operations management? Whats the risks?

ITIL operations management in virtualised networks

VMware, a software company founded in 1998,  was one of the first commercially successful companies to offer x86 virtualization. The storage company EMC purchased VMware in 1994. Dell Technologies acquired EMC in 2016. VMware’s parent company is now Dell Technologies.

VMware has many software products that run on desktops, Microsoft Windows, Linux, and macOS, which allows the virtualizing of the x86 architecture.  Its enterprise software hypervisor for servers, VMware vSphere Hypervisor (ESXi), is a bare-metal hypervisor that runs directly on the server hardware and does not require an additional underlying operating system.

VMware

Network Operations includes asset management, help-desk supervision, security and user policies, infrastructure administration and anything else that affects the operation of your network. Discussions will include those of best practices in platforms, configurations, performance, security and accounting.

Network Operations

Virtualization is the act of creating a virtual (rather than actual) version of something, including (but not limited to) a virtual computer hardware platform, operating system (OS), storage device, or computer network resources. Virtualization is usually the creation of a system that executes separate from the underlying hardware resources, or the creation of an entire desktop for systems located elsewhere, similar to thin clients.