Solved

Windows 8 asking for hard Disk drive in install

Posted on 2013-01-02
32
957 Views
Last Modified: 2013-05-28
I just got a new Toshiba laptop, it came with windows 8 home and I need to install Win 8 pro. Problem is when I go to install from USB key it asks for a driver for the HDD.  Is this a generic driver?  there is no hard drive driver available from the Toshiba site.
0
Comment
Question by:wannabecraig
  • 13
  • 7
  • 4
  • +5
32 Comments
 
LVL 4

Expert Comment

by:Alan OBrien
ID: 38736698
It doesnt recognise your usb flash drive, consider putting the install files on a dvd and run a dvd drive. Can you see the flash drive in the BIOS or on the boot menu when you start the install? You can also do a direct download and upgrade from the windows site
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38736707
It's does recognize the flash drive, it doesnt recognize the HDD.  It's gets tot he point where I have to choose a drive to install on and says that it cant find a drive.
0
 
LVL 32

Expert Comment

by:PowerEdgeTech
ID: 38736709
Is it asking for a [hard] disk driver, or is it asking for a CD/DVD driver?  And by "ask", do you mean it actually pops up and asks, or does it simply not find any hard drives to install to?
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38736715
HDD, I'm installed from the USB key so dont need a DC/DVD.

It says it can't find drives and gives me the option to load driver.
0
 
LVL 32

Expert Comment

by:PowerEdgeTech
ID: 38736717
Which Toshiba laptop model is it?  The driver you need is not a "hard drive" driver ... it is a controller driver.  It may be listed in their downloads as SATA or AHCI, or it may be one of the chipset drivers.
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38736725
hi,

it's a SATELLITE U940 SERIES
0
 
LVL 32

Expert Comment

by:PowerEdgeTech
ID: 38736729
I know this is no longer relevant to your issue, but the reason I asked about the actual message, is because if it pops up during the install asking for a CD/DVD driver (even when done from USB), that means you have bad media, not actually that you need a driver.
0
 
LVL 39

Expert Comment

by:als315
ID: 38736752
You need driver for SATA controller. Can you show model of laptop? Normally drivers should be anywhere on HDD.
0
 
LVL 32

Expert Comment

by:PowerEdgeTech
ID: 38736761
Not sure which "U940" you have, but the one I looked at has an Intel Rapid Storage Technology driver, which is the software for the chipset's interface with the drives.  Do you have more than one drive?  RAID?
0
 
LVL 39

Expert Comment

by:als315
ID: 38736765
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38736801
Tried that, doesnt work.
0
 
LVL 39

Expert Comment

by:als315
ID: 38736818
It is self-extracting archive. There are 4 files for 64 and for 32 bit versions:
iaStorA.sys
iaStorAC.cat
iaStorAC.inf
iaStorF.sys
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 38736819
It's possible the Win8 installer doesn't recognise the format of one or more partitions on the hard drive.  Are you starting from scratch with the laptop and don't need the recovery partiton with Win8 Home?  If so grab a generic boot CD and use FDisk to remove all the partitioning to start with a completely fresh drive with NTFS partitions of your choice.
0
 
LVL 39

Expert Comment

by:Krzysztof Pytko
ID: 38736825
Recreate your Windows 8 USB installation disk. It is probably not completed and drivers are missing on pendrive. I had similar issue with Hyper-V Server 2008R2 some day and the reason was broken ISO burned on a DVD. I assume you have similar case when not all data was transferred from ISO to your USB drive.

Make sure if you have enough free space on USB drive. If so, format it and use USB-Universal-Installer to make USB installation media
http://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/

Select drive letter for your pendrive there and choose from ISO list Windows 7 (the same installation process). Boot your computer from that newly prepared pendrive. Should work fine

If not, download Windows 8 ISO once again, maybe it is incomplete. Compare downloaded size with ISO file on a web site

Regards,
Krzysztof
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38736838
@ als
I extracted those and still not dice.
There are chipset drivers I can test I guess.
0
 
LVL 39

Expert Comment

by:als315
ID: 38736876
Have you tried Recovery Media Creator from preinstalled windows? It should save all nesessary drivers to recovery disk
0
Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 87

Expert Comment

by:rindi
ID: 38736897
Just a timid remark...

If you have Windows 8 installed there should be an "Add Features to Windows 8" in the control panel. Using that you should be able to upgrade to pro easily, without having to go through the complete installation.

Use the copy of pro you have for something else, or sell it...
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38736919
It'#s a business laptop and we have a corporate license, so selling/using somewhere is no good to us.
0
 
LVL 70

Expert Comment

by:garycase
ID: 38737037
A new laptop with pre-installed Windows 8 likely has a UEFI BIOS with Secure Boot enabled.    If this is the case, you won't be able to install a "new" OS without first disabling Secure Boot.

As noted above, it's FAR easier to simply use the built-in upgrade feature from within the OS (as rindi suggested above), which will upgrade in place without altering the Secure Boot setup.

If that's not an option, then you need to disable Secure Boot;  then boot to your install media, wipe the disk, and install Pro from scratch.
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38737072
I have disabled secure boot already, no change.

When I chose the upgrade option it asks for a key, my key doesnt see to be valid.
0
 
LVL 70

Expert Comment

by:garycase
ID: 38737095
Will the laptop still boot to the pre-installed Windows 8 with Secure Boot disabled?

... if so, are you trying to upgrade from within Windows?  [i.e. from the "Add features to Windows 8"  dialog]    ... or from your installation media?

I'm actually a bit surprised it still boots with Secure Boot disabled => I thought the OS would balk at that once it was configured.
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38737122
Secure boot is defo disabled and the laptop boots fine into the original OS.

Upgrade works fine from media but will creat a windows.old file which will take up space. not a massive issue as it's a 700gb HDD and it's probably what I'll end up doing tbh.
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 38737130
Your Key is for the corporate version and so won't be recognised for an upgrade.
Win 8 OEM Home only supports Anytime Upgrade Keys.
0
 
LVL 87

Expert Comment

by:rindi
ID: 38737338
I don't think secure boot needs to be disabled if you use a retail windows 8 DVD to boot from. Secure boot just refuses to boot to OS's that aren't officially secure-boot certified (at least that's how I understand the feature). Also as far as I know Windows 8 should still boot normally without secure boot. It just isn't protected by that feature then, and secure boot must be enabled by the OEM who built the PC by default. That's an m$ requirement of their OEM's who sell PC's with pre-installed windows 8 and have the Windows 8 sticker inside on the PC.
0
 
LVL 39

Expert Comment

by:als315
ID: 38740449
May be you are trying to install Windows from USB 3.0 port? Your laptop should have one USB 2.0 port. Try to place USB key to 2.0 slot
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38750538
Why would a USB3 port make a difference?
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38751083
I managed to get the SATA driver from the site and use it on install. The install recognizes the  driver but still says not disk has been found!
installerror.JPG
0
 
LVL 39

Expert Comment

by:als315
ID: 38752047
USB 3.0 controller need separate driver. Try to boot from USB 2, it take not many time.
0
 
LVL 1

Author Comment

by:wannabecraig
ID: 38753917
Using the boot from USB 3 or 2 is the same, the issue is the SATA driver.
0
 
LVL 39

Expert Comment

by:als315
ID: 38754308
Thanks.
0
 
LVL 1

Accepted Solution

by:
wannabecraig earned 0 total points
ID: 38809254
I used the upgrade international edition and this worked fine.  I never did solve the issue re' not getting disk drivers.
0
 
LVL 1

Author Closing Comment

by:wannabecraig
ID: 39200619
This was the only solution that worked.
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now