Solved

Outlook: sending emails problem, but OK when replying

Posted on 2013-01-02
12
248 Views
Last Modified: 2013-04-26
We have a client with a problem with just one user sending (POP) emails using Outlook

When he sends emails they apparently don;t arrive at the destination addresses on the same domain

However, he can reply to emails that are sent to him from the same domain and he can send emails to the other domain users from his domain email address from his Blackberry but not from his Outlook on his PC.

I have asked him to make sure that he sending correctly addressed emails (when he replies the address is there automatically I thought maybe he is picking up an incorrect address from the auto-complete or from his address book in Outlook), but apparently not so.

Any obvious cause with his Outlook set-up?

Thanks
0
Comment
Question by:gerlis
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 3
12 Comments
 
LVL 14

Expert Comment

by:theruck
ID: 38737197
check the smtp server or router ip he is using. it might be black listed therefore no error report about non delivered mails and the mails are lost.
0
 
LVL 1

Author Comment

by:gerlis
ID: 38737351
It's unlikely because no-one else in the company with the same domain is having any problems sending emails.

Also he can reply to emails OK, but they "disappear" if he sends an email.
0
 
LVL 14

Expert Comment

by:theruck
ID: 38737549
then automatic filters in outlook
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 1

Author Comment

by:gerlis
ID: 38738276
The only filters I know in Outlook are the spam filter and Rules. Is this what you mean? If so then it would have to be filtering outgoing messages in this instance?
0
 
LVL 1

Author Comment

by:gerlis
ID: 38748871
We now have some more inforamtion from the user and we think his ISP may be blocking the company domain.

We have asked him to contact his ISP (he is based in Bangkok). We are awating an outcome.

What is really odd is when sending emails from his domain the emails bounce (for all recipients), but refer to:
-----------------
The following recipient(s) cannot be reached:

      'Name' on 4/1/2556 6:27

            550 <name@otherdomain.co.uk> No such user here
---------------

But when sent from his personal domain they work OK.
0
 
LVL 14

Expert Comment

by:theruck
ID: 38749079
you need to learn the difference between smtp and pop3, then determine what smtp server the user is using when sending mail and why he does not use your mail server for outgoing messages
0
 
LVL 1

Author Comment

by:gerlis
ID: 38803291
I do know the difference between POP3 and SMTP.

As mentioned previously, it seems the problem is with his local ISP in Bangkok. We are awaiting the outcome of his discussions with them.
0
 
LVL 18

Expert Comment

by:Karen Falandays
ID: 39099782
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
0
 
LVL 1

Accepted Solution

by:
gerlis earned 0 total points
ID: 39099772
Apparently the user was eventually advised by their domain/email hosting company to use the alternate port 587, on the basis that some ISP providers block port 25.

That seemed to have worked.
0
 
LVL 1

Author Comment

by:gerlis
ID: 39099783
No other respondents provided solution, and found out solution myself.
0
 
LVL 1

Author Closing Comment

by:gerlis
ID: 39114826
Found solution myself
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question