troubleshooting Question

iPhone Contacts - Unified Info Incorrect for two people with same name

Avatar of Sean Clarke
Sean ClarkeFlag for United Kingdom of Great Britain and Northern Ireland asked on
iOSiPhone
4 Comments1 Solution2235 ViewsLast Modified:
I use a hosted Microsoft Exchange system to manage all of my emails and contacts.

I have many folders of contacts (4000+) and some have the same name - as people do.

When I look at the contacts on my iPhone, I initially get the Unified Information display and some of the information is wrong and combined.

It's merging two separate people from two separate folders filed as two separate contacts into one Unified display.
Even if I choose to only show one of the folders (groups) on the iPhone, the unified info is still wrong. My contact has one name, two mobile numbers, two work numbers two addresses etc...

This is very confusing and I'd like to either disable it or understand why it's doing what it's doing and correct it. I know at the bottom of the unified display that it tells me what contacts are being merged, but that's not actually helpful as both entire are also the same as they are name based.

Can anyone help me understand this problem please ?
ASKER CERTIFIED SOLUTION
theruck

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