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Sean Clarke
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iPhone Contacts - Unified Info Incorrect for two people with same name

I use a hosted Microsoft Exchange system to manage all of my emails and contacts.

I have many folders of contacts (4000+) and some have the same name - as people do.

When I look at the contacts on my iPhone, I initially get the Unified Information display and some of the information is wrong and combined.

It's merging two separate people from two separate folders filed as two separate contacts into one Unified display.
Even if I choose to only show one of the folders (groups) on the iPhone, the unified info is still wrong. My contact has one name, two mobile numbers, two work numbers two addresses etc...

This is very confusing and I'd like to either disable it or understand why it's doing what it's doing and correct it. I know at the bottom of the unified display that it tells me what contacts are being merged, but that's not actually helpful as both entire are also the same as they are name based.

Can anyone help me understand this problem please ?
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Sean Clarke

8/22/2022 - Mon
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Rick Hobbs

Do the duplicates show up in your Daylight contacts on your iCloud account?
Sean Clarke

ASKER
Rick,

Not sure what you mean about Daylight Contacts on iCloud.

When I view the contacts in Exchange, all is fine - it's just on the iPhone, things get merged for contacts with the same name
Sean Clarke

ASKER
Sadly there seems no way to tell an iPhone that you have multiple contact with the same name. Even if they are in different folders on an Exchange system, the iPhone just merges the data so yes you have to fudge your names by adding something like a 1 or 2 after the surname.

Might try this with a middle name instead.
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