troubleshooting Question

Autocomplete in Outlook 2011 doesn't work following migration to new Macbook Pro

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peraspera asked on
OutlookMac OS X
18 Comments1 Solution4004 ViewsLast Modified:
I have a customer who just migrated to a new Macbook Pro. He performed a system migration over the network which was supposed to move all programs, files, data, etc.

Everything seemed to go well, but now the Autocomplete feature in Outlook 2011 doesn't function. The user is forced to enter the entire email address manually.

It's not just that autocomplete is empty--the system no longer remembers email addresses at all. If the user enters an address manually, and then later starts entering the same address again, he has the type in the entire address--the system doesn't auto-populate based on the previous entry.

I have found several people online who have encountered this same problem--but no one who knows how to fix it.

Has anyone here encountered and resolved this problem? Any insight would be appreciated.
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