<div>
the user has to have rights to open the outlook web access(previously outlook mobile access) to use his mailbox on a mobile device so check that first
</div>


the user has to have rights to open the outlook web access(previously outlook mobile access) to use his mailbox on a mobile device so check that first

<div>
<div class="content wysiwyg-content">
We recently had a technician upgrade our Exchange Server 2003 to Exchange Server 2010. &nbsp;The upgrade went smoothly for all mailboxes and phones.<br />
<br />
However, since the upgrade new phones running android can't open the mail box. &nbsp;The phones that were previously set up connect and display the mail fine. &nbsp;New phone or replacement phones connect to the server because if we use the wrong password we get an error. &nbsp;If we use the correct password, the mail application opens but has a loading message that never goes away. &nbsp;I have left my overnight and it never loads. &nbsp;<br />
<br />
Again, this only happens on new phones. &nbsp;The phones that were exisiting during the migration can be disconnnected and reconnected without any issues.<br />
<br />
Is this a security setting on the exchange server that is preventing the new devices?
</div>
</div>


We recently had a technician upgrade our Exchange Server 2003 to Exchange Server 2010.  The upgrade went smoothly for all mailboxes and phones.

However, since the upgrade new phones running android can't open the mail box.  The phones that were previously set up connect and display the mail fine.  New phone or replacement phones connect to the server because if we use the wrong password we get an error.  If we use the correct password, the mail application opens but has a loading message that never goes away.  I have left my overnight and it never loads.  

Again, this only happens on new phones.  The phones that were exisiting during the migration can be disconnnected and reconnected without any issues.

Is this a security setting on the exchange server that is preventing the new devices?

Mobile phone connectivity to Exchange Server 2010

Microsoft applications include a variety of software programs, including development and digital authoring programs (Expression and Media Center), educational programs, Internet software, including Essentials, Skype and the Live family, anti-virus, productivity applications and suites like Office, Excel, Word, Outlook, Access and PowerPoint, video games and server applications such as Exchange, SharePoint, IIS and Virtual Server.

Microsoft Applications

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.