troubleshooting Question

Can't open programs, Malwarebytes won't install or run.

Avatar of ZephyrM
ZephyrMFlag for United States of America asked on
Anti-Virus AppsWindows XPAnti-Spyware
10 Comments1 Solution7751 ViewsLast Modified:
I have a client that I'm trying to help out via remote login. They tried installed a game off the Internet on Monday night and every since then they cannot open any programs off their desktop like Quickbooks, Word, Excel etc. I can use Firefox to browse the Internet just fine and download any program.

So I have ran full scan with avg in normal mode and safe mode with no infections found. I've also ran Rkill and Combo Fix which didn't help anything. I've also disabled all start up items via msconfig (after getting access to it).

When I go to install Malwarebytes, I get errors towards the end on the .lnk files that it won't work all the way through. The error is CoCreateInstance failed; code 0x80040154. Class not registered.

If i manually browse to program files > malwarebytes I can see the .exe to run but get a run-time error '372' failed to load control 'webbrowser' from ieframe.dll. your version if ieframe.dll may be outdated. make sure you are using the version of the control that was provided with your application.

Computer is older with Windows XP SP3

Any ideas?
ASKER CERTIFIED SOLUTION
plusone3055

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