troubleshooting Question

Scanning to Windows 8 from Ricoh

Avatar of redheadtech
redheadtechFlag for United States of America asked on
Windows 8
28 Comments5 Solutions27294 ViewsLast Modified:
Hello all,
I have a client that I recently setup with a new Windows 8 system, and although we had a couple hitches with QuickBooks, everything is working great except for scanning through the network.

System: Windows 8
Scanner/Printer: Ricoh Aficio MP C2050

This scanner has no issues scanning to any of the other systems on the network (XP, Vista and 7), but I have not been able to get it to scan to a Windows 8 computer.
I tried testing with my Win8 laptop and completely removed any Anti-Virus software, and disabled the windows Firewall.

I made a shared folder on the C drive that gives Everyone full security access and read/write share access.
computer is not joined to a homegroup.

not sure what I am missing here.

in the Address Book configuration, I added this computer the same as the other computers.
using Folder Authentication with the users username and password
tried using SMB to the computer (\\ipaddress\scans and \\computername\scans)
that method has worked great either way on the xp, vista and win7 system.

anyone else had an issue scanning to windows 8?

Thanks!!
ASKER CERTIFIED SOLUTION
wyliecoyoteuk
IT director

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