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  • Status: Solved
  • Priority: Medium
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Activate a new Call Handler

I have made a new call handler for an existing line that currently has just a voice mail. Do i need to make a new cti route point for this or how do i activate and connect it to the extension. When i add a new DN to the route point it wont let me cause shared is not allowed.
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bostonstaus
Asked:
bostonstaus
1 Solution
 
agonza07Commented:
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voipmanCommented:
What do you mean connect to the extension? yes you need to create a CTI RP and on the extension check forward all to voicemail. if your extension is the last 4 of the DID then you dont need to do anything else.  If you Call Handler is different then your DID then you need to create a translation pattern and translate it to the extension you created.
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