Solved

mouse keeps scrolling down

Posted on 2013-01-02
4
352 Views
Last Modified: 2013-01-04
Interesting problem.  There is a new computer and new mouse.  The user has a problem, where the cursor goes out of control and to the bottom of the screen.  For example, if they have excel open, then it keep scrolling down to the end of the document.

What in the world could be causing this?  Its intermittent.

This is on a desktop.
0
Comment
Question by:al4629740
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 15

Accepted Solution

by:
alienvoice earned 500 total points
ID: 38738529
Have you replaced the keyboard, the down arrow could be stuck?
0
 
LVL 26

Expert Comment

by:pony10us
ID: 38738542
When you say brand new I am hesitant to point at the keyboard or mouse however this is usally caused by a stuck key as mentioned by alienvoice or a stuck scroll button on the mouse.

Does this happen regardless of application such as Excel or IE?
0
 
LVL 92

Expert Comment

by:nobus
ID: 38739880
what mouse is it? wireless, , USb, laser?
the wireless  one may interfere with a cell phone - or have low battery
0
 

Author Closing Comment

by:al4629740
ID: 38744155
sure enough, it was the keyboard
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question