Solved

HP DL380 G4 Issues when Ram over 8G

Posted on 2013-01-02
8
411 Views
Last Modified: 2013-01-22
This question is the same as question already asked, more or less. the caviot is that the supplier categorically states that all Ram modules are single rank.
I am trying to upgrade an HP ProLiant DL380 G4 to 12G of ram, I have enough slots to go with 6/2G sticks. No matter how I configure the ram in the server, as soon as I have the first 4 slots filled with the new 2Gig Ram Dimms, any further Ram installed causes the server to NOT boot.
The Ram in the Slots 5 & 6 can be any size 512, 1G or the new 2G with the same results.
If I install Only 2 x 2G Dimms in slots 1 & 2 and then 4 x 1G in slots 3,4,5 & 6 the server boots fine. But again no matter what config all I get is beeps when I go over 8G.
If it is not a Rank issue on the new Ram, what else could it be?
The supply has offered to swap with different manufactured RAM Dimms, but I would like to explore any other possibilities. Thanks
Dave
0
Comment
Question by:djcam_highgain
  • 6
  • 2
8 Comments
 
LVL 55

Expert Comment

by:andyalder
ID: 38739589
Part no of the 2GB DIMMs? Also what is system rom revision?
http://www.hwinfo.com/ will confirm number of ranks (if you're running windows).
0
 

Author Comment

by:djcam_highgain
ID: 38742316
Part is as follows
2GB 240p PC2-3200 CL3 1Rx4 ECC Register
GR2GR18T2564-400-QP18   AAB   7004511
0
 

Author Comment

by:djcam_highgain
ID: 38742320
Regarding
http://www.hwinfo.com/ will confirm number of ranks (if you're running windows)
What program am i looking for?
0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 

Author Comment

by:djcam_highgain
ID: 38742462
Regarding
http://www.hwinfo.com/ will confirm number of ranks (if you're running windows)
HW32_410 did the trick. See attached report.
Says single rank for all Dimms
Where do I find the ROM revision? is this the Bios? do you need the details anotated on EProm or the Bios levels?
Thanks
HP-380-DL-info.HTM
0
 
LVL 55

Expert Comment

by:andyalder
ID: 38743175
That ought to work, the system ROM is late enough to support 12GB and the Serial Presence Detect info says they're single rank. Not that happy with the 2GB DIMMs though, the other ones have manufacturer part number etc written to the SPD chip whereas with these those fields are blank. Maybe they're dual rank really and say they're single since you're getting exactly the same symptom you would get were you to exceed the rank loading as per this document
0
 

Author Comment

by:djcam_highgain
ID: 38745765
Thanks Andy. The supplier has offered to exchange the Ram so will replace it from an alternate manufacturer
regards Dave
0
 

Accepted Solution

by:
djcam_highgain earned 0 total points
ID: 38791831
The resolution was replacing the RAM. All works fine now.
0
 

Author Closing Comment

by:djcam_highgain
ID: 38804849
Took the Advice of respondees and used some online tools for further verification of the issue, and went back to the supplier of the hardware. they offered to replace the ram which we accepted. On receipt of the new ram and installation of this ram, we had no more issues.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I have purchased two new systems and both are now Universal Extensible Firmware Interface (UEFI) based. UEFI is replacing BIOS for the desktop PC. It is a Linux based firmware with enough robustness it can communicate with a website without loading …
Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question