Solved

HP DL380 G4 Issues when Ram over 8G

Posted on 2013-01-02
8
422 Views
Last Modified: 2013-01-22
This question is the same as question already asked, more or less. the caviot is that the supplier categorically states that all Ram modules are single rank.
I am trying to upgrade an HP ProLiant DL380 G4 to 12G of ram, I have enough slots to go with 6/2G sticks. No matter how I configure the ram in the server, as soon as I have the first 4 slots filled with the new 2Gig Ram Dimms, any further Ram installed causes the server to NOT boot.
The Ram in the Slots 5 & 6 can be any size 512, 1G or the new 2G with the same results.
If I install Only 2 x 2G Dimms in slots 1 & 2 and then 4 x 1G in slots 3,4,5 & 6 the server boots fine. But again no matter what config all I get is beeps when I go over 8G.
If it is not a Rank issue on the new Ram, what else could it be?
The supply has offered to swap with different manufactured RAM Dimms, but I would like to explore any other possibilities. Thanks
Dave
0
Comment
Question by:djcam_highgain
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 2
8 Comments
 
LVL 55

Expert Comment

by:andyalder
ID: 38739589
Part no of the 2GB DIMMs? Also what is system rom revision?
http://www.hwinfo.com/ will confirm number of ranks (if you're running windows).
0
 

Author Comment

by:djcam_highgain
ID: 38742316
Part is as follows
2GB 240p PC2-3200 CL3 1Rx4 ECC Register
GR2GR18T2564-400-QP18   AAB   7004511
0
 

Author Comment

by:djcam_highgain
ID: 38742320
Regarding
http://www.hwinfo.com/ will confirm number of ranks (if you're running windows)
What program am i looking for?
0
Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

 

Author Comment

by:djcam_highgain
ID: 38742462
Regarding
http://www.hwinfo.com/ will confirm number of ranks (if you're running windows)
HW32_410 did the trick. See attached report.
Says single rank for all Dimms
Where do I find the ROM revision? is this the Bios? do you need the details anotated on EProm or the Bios levels?
Thanks
HP-380-DL-info.HTM
0
 
LVL 55

Expert Comment

by:andyalder
ID: 38743175
That ought to work, the system ROM is late enough to support 12GB and the Serial Presence Detect info says they're single rank. Not that happy with the 2GB DIMMs though, the other ones have manufacturer part number etc written to the SPD chip whereas with these those fields are blank. Maybe they're dual rank really and say they're single since you're getting exactly the same symptom you would get were you to exceed the rank loading as per this document
0
 

Author Comment

by:djcam_highgain
ID: 38745765
Thanks Andy. The supplier has offered to exchange the Ram so will replace it from an alternate manufacturer
regards Dave
0
 

Accepted Solution

by:
djcam_highgain earned 0 total points
ID: 38791831
The resolution was replacing the RAM. All works fine now.
0
 

Author Closing Comment

by:djcam_highgain
ID: 38804849
Took the Advice of respondees and used some online tools for further verification of the issue, and went back to the supplier of the hardware. they offered to replace the ram which we accepted. On receipt of the new ram and installation of this ram, we had no more issues.
0

Featured Post

How our DevOps Teams Maximize Uptime

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us. Read the use case whitepaper.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Home Router DHCP query 9 63
Need info on ASRock X99 Extreme4 and boot on power on 4 53
ASA NAT rule change 3 82
Datacenter Upgrade - Design Question 5 62
Before I go to far, let's explain HA (High Availability) and why you should consider it.  High availability is the mechanism used to provide redundancy to any service at the same site and appears as a single service to the users of that service.  As…
this article is a guided solution for most of the common server issues in server hardware tasks we are facing in our routine job works. the topics in the following article covered are, 1) dell hardware raidlevel (Perc) 2) adding HDD 3) how t…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…
This video shows how to use Hyena, from SystemTools Software, to update 100 user accounts from an external text file. View in 1080p for best video quality.

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question