troubleshooting Question

Exchange 2010, outlook 2007 folder has disappeared. MFCmapi did not find any

Avatar of eposs
eposs asked on
ExchangeOutlook
6 Comments1 Solution1054 ViewsLast Modified:
User with outlook 2007 connected to Exchange 2010 (running on Server 2008 R2) is missing an important folder which had subfolders under it.

I have already searched outlook but none of the main folders contain missing folder(s) none of the main folders have a + sign to expand.

She says it was visible this past Monday but not on Wednesday Jan 02.

I tried MFCmapi tool by setting up her profile on another machine and it did not show any foldders other than what is already visible.

Any idea how a folder can just disppear? She is not a novice to think accidentally deleted and even emptied deleted folder. There are actually some individual emails inside "deleted items" folder.

I was thinking about running outlook /resetfolders command but since her computer was turned off this afternoon, wanted to try it on her laptop directly instead of the secondary machine I used for running MFCmapi tool.

OWA does not show the folder either.

Appreciate any advice.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 6 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros