Solved

Exchange 2010, outlook 2007 folder has disappeared. MFCmapi did not find any

Posted on 2013-01-02
8
946 Views
Last Modified: 2013-04-26
User with outlook 2007 connected to Exchange 2010 (running on Server 2008 R2) is missing an important folder which had subfolders under it.

I have already searched outlook but none of the main folders contain missing folder(s) none of the main folders have a + sign to expand.

She says it was visible this past Monday but not on Wednesday Jan 02.

I tried MFCmapi tool by setting up her profile on another machine and it did not show any foldders other than what is already visible.

Any idea how a folder can just disppear? She is not a novice to think accidentally deleted and even emptied deleted folder. There are actually some individual emails inside "deleted items" folder.

I was thinking about running outlook /resetfolders command but since her computer was turned off this afternoon, wanted to try it on her laptop directly instead of the secondary machine I used for running MFCmapi tool.

OWA does not show the folder either.

Appreciate any advice.
0
Comment
Question by:eposs
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 17

Expert Comment

by:Lior Karasenti
ID: 38739201
It sounds like she deleted the folder if you can't see it from OWA

I guess you have backup of her mailbox check the backup for the missing folder and restore it from the backup
0
 

Author Comment

by:eposs
ID: 38739211
I am almost positive she did not delete. As I mentioned she is pretty smart and even if she inadvertently deleted the folder, she wouldn't take the next step of deleting it from "deleted items" folder. Back up is being looked into but may take a bit and she needs access ASAP.
0
 
LVL 10

Expert Comment

by:Korbus
ID: 38739360
I've dragged folders into other folders by accident plenty of times.  Sometimes I catch it.
If you do this it wont show up under recyled, try a full mailbox search, or go through all sub-folder manually.
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 
LVL 37

Expert Comment

by:Neil Russell
ID: 38739617
What happens in Outlook 2010 if you goto the folders tab and select "Recover Deleted Items" ?
0
 

Author Comment

by:eposs
ID: 38740648
Neilsr, she is using outlook 2007. will I be able to load outlook 2010 and try "Recover Deleted Items" after the fact?
0
 
LVL 31

Accepted Solution

by:
MegaNuk3 earned 500 total points
ID: 38741871
Have you tried new-mailboxExportRequest and exporting to PST? The dumpster will be recovered by default, see if the folder shows in the PST after the export
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question