troubleshooting Question
Exchange 2010, outlook 2007 folder has disappeared. MFCmapi did not find any
User with outlook 2007 connected to Exchange 2010 (running on Server 2008 R2) is missing an important folder which had subfolders under it.
I have already searched outlook but none of the main folders contain missing folder(s) none of the main folders have a + sign to expand.
She says it was visible this past Monday but not on Wednesday Jan 02.
I tried MFCmapi tool by setting up her profile on another machine and it did not show any foldders other than what is already visible.
Any idea how a folder can just disppear? She is not a novice to think accidentally deleted and even emptied deleted folder. There are actually some individual emails inside "deleted items" folder.
I was thinking about running outlook /resetfolders command but since her computer was turned off this afternoon, wanted to try it on her laptop directly instead of the secondary machine I used for running MFCmapi tool.
OWA does not show the folder either.
Appreciate any advice.
I have already searched outlook but none of the main folders contain missing folder(s) none of the main folders have a + sign to expand.
She says it was visible this past Monday but not on Wednesday Jan 02.
I tried MFCmapi tool by setting up her profile on another machine and it did not show any foldders other than what is already visible.
Any idea how a folder can just disppear? She is not a novice to think accidentally deleted and even emptied deleted folder. There are actually some individual emails inside "deleted items" folder.
I was thinking about running outlook /resetfolders command but since her computer was turned off this afternoon, wanted to try it on her laptop directly instead of the secondary machine I used for running MFCmapi tool.
OWA does not show the folder either.
Appreciate any advice.
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