Exchange 2010, outlook 2007 folder has disappeared. MFCmapi did not find any
Posted on 2013-01-02
User with outlook 2007 connected to Exchange 2010 (running on Server 2008 R2) is missing an important folder which had subfolders under it.
I have already searched outlook but none of the main folders contain missing folder(s) none of the main folders have a + sign to expand.
She says it was visible this past Monday but not on Wednesday Jan 02.
I tried MFCmapi tool by setting up her profile on another machine and it did not show any foldders other than what is already visible.
Any idea how a folder can just disppear? She is not a novice to think accidentally deleted and even emptied deleted folder. There are actually some individual emails inside "deleted items" folder.
I was thinking about running outlook /resetfolders command but since her computer was turned off this afternoon, wanted to try it on her laptop directly instead of the secondary machine I used for running MFCmapi tool.
OWA does not show the folder either.
Appreciate any advice.