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Shepwedd

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Outlook 2010 emails automatically deleted from Inbox

One user is experiencing the issue where emails are automatically deleted and sent to the recoverable items folder witin a few minutes of appearing in the Inbox.

No rules are applying
Windows 7
Outlook 2010
Exchange 2010

A new mailbox has been created and the same problem is happening.

Has anyone seen this before?  Is there any way of preventing it happening?

Thanks
Avatar of Carol Chisholm
Carol Chisholm
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A transport rule on the server?
This behavior is observed when a 3rd party software is involved. Check for any archiving, AV, antispam software that is running on the client machine.
Run "Outlook /safe" or perform a clean boot of the machine
Do they use a smartphone? I have seen issues like this when user use a smart phone and dont see the relationship between the two.

What happens if they ONLY use OWA and have NO outlook clients open anywhere?

Have you done an OUTLOOK.EXE /CLEANRULES ?

WARNING.
That will delete ALL rules, both client and server side for the user.
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Shepwedd

ASKER

I thought it was activesync causing the issue, so I removed any connections.  I also ran OUTLOOK.EXE /CLEANRULES as well as testing in OWA.

In the end I created a new mailbox and the deletions starting kicking in after a few minutes.
Created a NEW MAILBOX? or a new PROFILE?
Is this happening for ALL users that log into this machine?
It was a new mailbox.

I have now disabled POP and IMAP for this account within Exchange and the messages are staying in the Inbox (for the moment!)
ASKER CERTIFIED SOLUTION
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Neil Russell
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What is mailbox type? I guess it is not a Room mailbox.
Nope, it's a user mailbox
Can you compare the calender setting with some other account. I faced same issue some time back and someone by mistake converted it into a room mailbox, later i change it to user mailbox type, however still mails were moving to deleted item, later i compared with another account and found a calendar setting was incorrectly enabled.
"It was a new mailbox."

Can you define New Mailbox?  Have you just created a NEW USER with a NEW Mailbox and had the same results?
Same user account (AD 2008), disconnected and deleted mailbox (archived everything to PST first) and then from within Exchange created a new mailbox for the existing user account.
Sounds like a POP account somewhere. Might the user have connected to POP while on vacation and not understood how it worked?