Outlook 2010 emails automatically deleted from Inbox
One user is experiencing the issue where emails are automatically deleted and sent to the recoverable items folder witin a few minutes of appearing in the Inbox.
No rules are applying
Windows 7
Outlook 2010
Exchange 2010
A new mailbox has been created and the same problem is happening.
Has anyone seen this before? Is there any way of preventing it happening?
Thanks
ExchangeOutlook
Last Comment
Carol Chisholm
8/22/2022 - Mon
Carol Chisholm
A transport rule on the server?
sirakov
This behavior is observed when a 3rd party software is involved. Check for any archiving, AV, antispam software that is running on the client machine.
Run "Outlook /safe" or perform a clean boot of the machine
Neil Russell
Do they use a smartphone? I have seen issues like this when user use a smart phone and dont see the relationship between the two.
What happens if they ONLY use OWA and have NO outlook clients open anywhere?
Have you done an OUTLOOK.EXE /CLEANRULES ?
WARNING.
That will delete ALL rules, both client and server side for the user.
What is mailbox type? I guess it is not a Room mailbox.
Shepwedd
ASKER
Nope, it's a user mailbox
Amit
Can you compare the calender setting with some other account. I faced same issue some time back and someone by mistake converted it into a room mailbox, later i change it to user mailbox type, however still mails were moving to deleted item, later i compared with another account and found a calendar setting was incorrectly enabled.
Can you define New Mailbox? Have you just created a NEW USER with a NEW Mailbox and had the same results?
Shepwedd
ASKER
Same user account (AD 2008), disconnected and deleted mailbox (archived everything to PST first) and then from within Exchange created a new mailbox for the existing user account.
Carol Chisholm
Sounds like a POP account somewhere. Might the user have connected to POP while on vacation and not understood how it worked?