Solved

Outlook 2010 emails automatically deleted from Inbox

Posted on 2013-01-03
13
3,634 Views
Last Modified: 2013-01-08
One user is experiencing the issue where emails are automatically deleted and sent to the recoverable items folder witin a few minutes of appearing in the Inbox.

No rules are applying
Windows 7
Outlook 2010
Exchange 2010

A new mailbox has been created and the same problem is happening.

Has anyone seen this before?  Is there any way of preventing it happening?

Thanks
0
Comment
Question by:Shepwedd
  • 4
  • 4
  • 2
  • +2
13 Comments
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 38739397
A transport rule on the server?
0
 
LVL 9

Expert Comment

by:sirakov
ID: 38739438
This behavior is observed when a 3rd party software is involved. Check for any archiving, AV, antispam software that is running on the client machine.
Run "Outlook /safe" or perform a clean boot of the machine
0
 
LVL 37

Expert Comment

by:Neil Russell
ID: 38739471
Do they use a smartphone? I have seen issues like this when user use a smart phone and dont see the relationship between the two.

What happens if they ONLY use OWA and have NO outlook clients open anywhere?

Have you done an OUTLOOK.EXE /CLEANRULES ?

WARNING.
That will delete ALL rules, both client and server side for the user.
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 

Author Comment

by:Shepwedd
ID: 38739580
I thought it was activesync causing the issue, so I removed any connections.  I also ran OUTLOOK.EXE /CLEANRULES as well as testing in OWA.

In the end I created a new mailbox and the deletions starting kicking in after a few minutes.
0
 
LVL 37

Expert Comment

by:Neil Russell
ID: 38739622
Created a NEW MAILBOX? or a new PROFILE?
Is this happening for ALL users that log into this machine?
0
 

Author Comment

by:Shepwedd
ID: 38739687
It was a new mailbox.

I have now disabled POP and IMAP for this account within Exchange and the messages are staying in the Inbox (for the moment!)
0
 
LVL 37

Accepted Solution

by:
Neil Russell earned 500 total points
ID: 38739781
Then you have another device somewhere by the sound of it that is accessing the account.
0
 
LVL 42

Expert Comment

by:Amit
ID: 38739800
What is mailbox type? I guess it is not a Room mailbox.
0
 

Author Comment

by:Shepwedd
ID: 38740112
Nope, it's a user mailbox
0
 
LVL 42

Expert Comment

by:Amit
ID: 38740126
Can you compare the calender setting with some other account. I faced same issue some time back and someone by mistake converted it into a room mailbox, later i change it to user mailbox type, however still mails were moving to deleted item, later i compared with another account and found a calendar setting was incorrectly enabled.
0
 
LVL 37

Expert Comment

by:Neil Russell
ID: 38740208
"It was a new mailbox."

Can you define New Mailbox?  Have you just created a NEW USER with a NEW Mailbox and had the same results?
0
 

Author Comment

by:Shepwedd
ID: 38740339
Same user account (AD 2008), disconnected and deleted mailbox (archived everything to PST first) and then from within Exchange created a new mailbox for the existing user account.
0
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 38740374
Sounds like a POP account somewhere. Might the user have connected to POP while on vacation and not understood how it worked?
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question