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Not able to send external email on Exchange 2003

Posted on 2013-01-03
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Last Modified: 2013-01-23
Help needed urgently.

My Exchange 2003 suddenly not able to send external email, but incoming email is working fine.

It use to be working fine, but 2 days ago suddenly not able to send out external email. Anyone know or face this issue before?!

All my outgoing email is stuck in the Exchange Relay and no bounce back mail.

Thank you.
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Question by:PJ_Soh
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Expert Comment

by:Manpreet SIngh Khatra
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Is there some Firewall ?
If you send an email to external does it shows in the Queues on the server or goes out ?

- Rancy
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Expert Comment

by:Alan Hardisty
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Can you telnet to my server on port 25?

telnet mail.sohomail.co.uk 25

If not, try:

telnet 46.65.213.106 25

Any joy?

If not - talk to your ISP after checking your Router / Firewall for restrictions and make sure they have not cut your port off.

Alan
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by:Amit
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Sounds to be a DNS issue. As mentioned by Alan, check with your ISP, if any change made recently.
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by:Pramod Ubhe
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Also check if there is any network issue/blocking between your exchage server and front end server. In my case it was due to a wrong IPSec rule configured between fe and exchange server.
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Author Comment

by:PJ_Soh
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Guys,

Thanks for all the reply. Appreciate it. Yes, is connected with Firewall, had check & reboot the firewall, still same. Port 25 and 110 is open. I can connect to my exchange server and send internal mail from outsite using POP3 & SMTP.

I suspect is my Exchange server issue, but don't know how to find the root cause.

Please help.

Thanks.
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Expert Comment

by:Alan Hardisty
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Have you rebooted recently?
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Author Comment

by:PJ_Soh
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Alan,

Yes, had reboot many times.
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Author Comment

by:PJ_Soh
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Had activate the log and below are the log I got:

2013-01-04 08:43:29 98.136.217.202 OutboundConnectionResponse SMTPSVC1 KSD301-MX2 - 25 - - 421+4.7.1+[TS03]+All+messages+from+183.233.217.162+will+be+permanently+deferred;+Retrying+will+NOT+succeed.+See+http://postmaster.yahoo.com/421-ts03.html 153 0 187 - - -

2013-01-04 08:43:29 66.94.238.147 OutboundConnectionResponse SMTPSVC1 KSD301-MX2 - 25 - - 421+4.7.1+[TS03]+All+messages+from+183.233.217.162+will+be+permanently+deferred;+Retrying+will+NOT+succeed.+See+http://postmaster.yahoo.com/421-ts03.html 153 0 219 - - -
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Expert Comment

by:Alan Hardisty
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Okay - please check your SMTP Virtual Server and SMTP connector settings, check if you are using a Smarthost and if you are, should you be and if you should, are the credentials set correctly?

Are the settings using port 25?
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Author Comment

by:PJ_Soh
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The mail keep on retrying in the Ralay. Attach is the screen shot. But is in Chinese.

Sorry.

Outgoing mail stuck in Mail Relay
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Accepted Solution

by:
XCONBLR earned 500 total points
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Thanks for the screenshot. It should show some Additional queue information at the bottom of the page.
Could you check this once?
Also make sure that the domain is not blacklisted from mxtoolbox. http://www.mxtoolbox.com/blacklists.aspx
Also verify if you can submit an email from that server to Yahoo server (since the mail is stuck to Yahoo.com) using telnet. Make sure the telnet client is installed. If not, u can install it from add or remove windows components.

open command prompt

Telnet mta5.am0.yahoodns.net 25

You should be seeing a banner
Once you see a banner, type in
Ehlo domain.com
mail from: <test@internet.com>
rcpt to: <user@yahoo.com>
data
Subject: Test email... please ignore

Test email

.

Close the cmd prompt.
Check if the mail went through.
If your server IP is blacklisted, it will inform you during the telnet.
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