Solved

Exchange 2003 losing emails

Posted on 2013-01-03
3
228 Views
Last Modified: 2013-01-08
My client had a fully running exchange server untill this week. Some users are not receiving all their mails coming into their mailboxes. It is not all users. I can send an email to myself from some users and receive it, and reply to it and it goes into their mail box, others, they do not see it in their mailbox.

Server has been working fine, and has been rebooted several times,, No event logs are being logged to indicate what is going on. I can look at Exchange message tracking for a user and see all the mail sent to them over a particular day and time frame, but all the mail is not in their mailbox, only some of it.

Running Trend WFB for years on it without incident,

I do not know if it is affecting all users or just some. I sent a user an email and tracking reports it came in, but not showing in mailbox, but I sent an email to myself from a users OWA login and got it and replied to the mail and it went into the mailbox, very wierd.

Any help is appreciated..I can't say exactly what happened when, something went wrong in the past 5-7 days I would say, and with the holiday time off, not noticed until now ?


Thanks
0
Comment
Question by:kevinecaldwell
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 11

Expert Comment

by:sysreq2000
ID: 38740059
Did you check all the problem accounts with OWA, to make sure it's not an issue with Outlook?
0
 

Accepted Solution

by:
kevinecaldwell earned 0 total points
ID: 38742259
Seems this issue may have been caused by Trend.. The email scanning, and other aspects of exchange was turned off, the the Trend Micro security master service seemed to be the issue,, after a call to trend, and reinstalling the SMEX app pool, and resetting the exchange SMTP connectors, it straightened itself out.

Thanks.
0
 

Author Closing Comment

by:kevinecaldwell
ID: 38754117
OWA was not a factor in the problem, Once I called Trend, and reset the SMEX App Pool, it got fixed.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question