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VM stuck on remove snapshot...

Posted on 2013-01-03
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Last Modified: 2016-10-27
Stuck on remove snapshot @ 99%.  Caused by acronis replication.  The default replica snapshot under snapshot maanger has 2x listed and the delete and delete all options are greyed out....

Ideas how to clear it without downing the VM or host?

I have restarted the appliances...
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Question by:CHI-LTD
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LVL 121

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Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 38740141
BE PATIENT! how long has this been running?

see my EE Article

HOW TO: VMware Snapshots :- Be Patient

if it's a HUNG process......

1. Restart Network Management Agents.
2. Restart vCenter Service.

neither of the above will affect VMs or Host.
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LVL 1

Author Comment

by:CHI-LTD
ID: 38740184
most of today.  attempted removal at 08:45 uk time.
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LVL 121
ID: 38740260
how large?

what storage system?

and have you just left it, or been fiddling with it?
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LVL 1

Author Comment

by:CHI-LTD
ID: 38740287
372gb previsioned.
local storage.
restarted the 2x acronis appliances 30 mins ago as not displaying a running task.

I assume its a vmware task now?
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LVL 121
ID: 38740319
shutdown the appliance.

check the appliance does not have the virtual disks attached, and restart services as above.
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LVL 1

Author Comment

by:CHI-LTD
ID: 38740401
Again?

I assume you mean local storage connected via the appliance?  If so, we don't have it configured like that.  The appliance just looks at the local HDD's.

The replica vm files have not been modified since 10am today.
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LVL 121
ID: 38740461
restart services as above.
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LVL 1

Author Comment

by:CHI-LTD
ID: 38740498
we aren't using vcentre just the vcentre client.
i assume i need to ssh into the host and command line?
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LVL 121

Assisted Solution

by:Andrew Hancock (VMware vExpert / EE MVE^2)
Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 38740550
if no vCenter, then no need to restart vCenter service.

You can Restart Network Management Agents at the Console.

(you may even have to restart the Host, if there is a lock on the files!)
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LVL 1

Author Comment

by:CHI-LTD
ID: 38740603
i assume the VM's will need to be powered off first?
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LVL 121
ID: 38740629
no, restarting management agents does not affect the host.
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LVL 1

Author Comment

by:CHI-LTD
ID: 38740671
As I type, the snapshot has gone!!!!!!!!!!!!!!!!
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LVL 1

Author Comment

by:CHI-LTD
ID: 38740679
only 7hrs later...
cheers for the help.
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