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mcrmg

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windows did not start successfully a recent hardware or software change

Hi,

My PC in the office has this error, I dont recall I installed any software prior and all the hardware attached to pc is wireless keyboard/mouse.

When I tried to use safe mode, I had the sme error.  any ideas?  thx
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Member_2_6492660_1
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When do you encounter this issue? Whenever you start the system or when you access any application?
 
·         Are you able to boot to the desktop without any issues?
 
·         Did you install any new software or hardware on the system?
 
 
 
Method 1:
 
I would suggest you to unplug unwanted external devices apart from monitor, keyboard and mouse and check whether the issue persists. 
 
 
Method 2:
 
Also, if you are not able to boot to the desktop then, I would suggest you to check whether you are able to boot into safe mode.
 
a.        Restart computer and keep tapping F8 till you reach the boot menu.
 
b.       Select safe mode and press Enter.
 
 
 
Then, do a clean boot and check whether from safe mode and check whether you are able to boot to the system without any issue.
 
Step 2:
 
I would suggest you to do clean boot on the system and check. Follow the steps mentioned in the article given below.
 
How to configure Windows XP to start in a "clean boot" state
 
http://support.microsoft.com/kb/310353
 
Note: Put the system in Normal Startup by following the steps mentioned in ‘Steps to configure Windows to use a Normal startup state’ section
 
 
 
Method 3:
 
I would suggest you to do a system restore to the previous point when the system was working fine and check whether the issue is resolved. Follow the steps mentioned in the article given below.
 
How to restore Windows XP to a previous state
 
http://support.microsoft.com/kb/306084/en-us
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mcrmg

ASKER

I cannt see the login screen...
Ok then try booting into safe mode
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If you aren't getting to the logon screen try using the Last Known Good Configuration as well within the Boot Options.
If last know good configuration does not help
You are looking at an install system repair.
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ASKER

no, it doesnt work.

how do I do install system repair?  thx
SOLUTION
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What is the Stop Code (e.g. Stop 08E)?
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ASKER

here is what I have now.  after popping in the xp cd, it does not show me the existing xp to repair, it just show the available partition....any way to fix this?  thx
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also, I didnt get a chance to look at the code on blue screen, too fast to take a look..thx
did  on e of the posts help?