June’s Course of the Month is now available! Experts Exchange’s Premium Members, Team Accounts, and Qualified Experts have access to a complimentary course each month as part of their membership—an extra way to sharpen your skills and increase training.
Course Of The Month
7 days, 9 hours left to enrollBecome a Premium Member and unlock a new, free course in leading technologies each month.
Solved
Missed emails
Posted on 2013-01-03
Reporting-MTA: dns; zix01.netgainit.com Final-recipient: RFC822; j*cole@**lyersvillebank.co
I work at a bank. One of our correspondent bank's have been receiving error's on two of our users when they try to send our user's email. I also receive the email going to them with no problem. Asterisks replacing the name of our employee and place of employment for privacy reasons. The other bank is receiving an error back and I need to know if its us or them that has a problem.
Thanks in advance for your help.
I work at a bank. One of our correspondent bank's have been receiving error's on two of our users when they try to send our user's email. I also receive the email going to them with no problem. Asterisks replacing the name of our employee and place of employment for privacy reasons. The other bank is receiving an error back and I need to know if its us or them that has a problem.
Thanks in advance for your help.
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
5 Comments
I would imagine that your mail server has implemented SPF checking and your partner bank has no SPF record configured in their DNS.
See http://www.openspf.org/ for info on what SPF is and how to impliment.
Are you personally involved in the IT? Your profile says your 13-14 so a little hard to tell!
See http://www.openspf.org/ for info on what SPF is and how to impliment.
Are you personally involved in the IT? Your profile says your 13-14 so a little hard to tell!
Gosh, I kinda wish I was 14. Long way from it. I am personally involved in IT, but we also have an offsite Network Admin. We have had very little problems with the mail server, so this is kind of new to me.
Is this the actual email or NDR they get back
Or does the body of the actual NDR email say something quite different than above?
5.0.0. is usually un unrecognized address
Possible the sender has Cached Exchange mode or Name Autocomplete on, and the recipients address has changed.
Possible the address hasnt been updated on their end
So when they send an email, its returned
You could have them try turning off Cached Exchange Mode
Also have them try to open a new email
Start to type the recipient address
when it comes up as an autocomplete option, delete it
The go back, create a new email, manually type in the corect address and send
There is also another possibility here
Have a look at the type of emails that get this NDR
Are they actaul emails, or are these meeting invites only..
If they are meeting invites, its posible the recipient has a delegate, or ghost delegate, that no longer has a valid email address
resulting in the sender getting an NDR
Or does the body of the actual NDR email say something quite different than above?
5.0.0. is usually un unrecognized address
Possible the sender has Cached Exchange mode or Name Autocomplete on, and the recipients address has changed.
Possible the address hasnt been updated on their end
So when they send an email, its returned
You could have them try turning off Cached Exchange Mode
Also have them try to open a new email
Start to type the recipient address
when it comes up as an autocomplete option, delete it
The go back, create a new email, manually type in the corect address and send
There is also another possibility here
Have a look at the type of emails that get this NDR
Are they actaul emails, or are these meeting invites only..
If they are meeting invites, its posible the recipient has a delegate, or ghost delegate, that no longer has a valid email address
resulting in the sender getting an NDR
Featured Post
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA).
For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651
If you want to manage em…
Suggested Courses
Course of the Month7 days, 9 hours left to enroll
728 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.