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pcomb
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Inject Audio into outbound call on Avaya CM Elite 6.x

Is it possible to inject audio into an outbound call? For example, an announcement that will advise the called party (whether an outside endpoint, or another agent on any one of our Avaya ACDs), as well as the originating agent, that their call may be recorded?
TelecommunicationsIP TelephonyVoice Over IP

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voipman

8/22/2022 - Mon
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voipman

Are you using your call center as an outbound dialer? If so then yes you can play a recording when the person answers.  if the agent is just calling them then no. I do not know the specifics but I know in other call center applications if you are doing outbound dialing with the dialer you can play any recording you want until an agent is selected.
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