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TEC SX5 network card configuring

Posted on 2013-01-03
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Last Modified: 2013-01-19
We've just purchased a network card for a Toshiba TEC SX5 printer & installed successfully.
Despite the network being DHCP, the network card doesn't appear to have picked up an IP address.  There's very little/no documentation from Toshiba TEC on how to configure one of these network cards, has anyone out there encountered this themselves?
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Question by:UBB
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6 Comments
 
LVL 39

Expert Comment

by:hdhondt
ID: 38743094
If it "installed successfully" without an IP address, how is the printer connected?

I have seen installers that connect directly to the printer's MAC address. Please check the port settings (from Printer Properties > Ports > Configure port).
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Expert Comment

by:Steve
ID: 38743586
cant see many resources for that one so it's a tough one. very little documentation.

By 'installed successfully' I assume you mean the card was physically fitted to the printer successfully. is that correct?

does the printer have a litte lcd screen on and any menus that can be accessed on the device itself? you sometimes need to activate or configure lan cards seperately as they are an additional component.

where are you looking to see if it has picked up an IP fro DHCP? have you checked the MAC address listed on the LAN card in the DHCP leases to see if it is there?
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Author Comment

by:UBB
ID: 38748410
Sorry, yes - by installed successfully I do just mean physically installed successfully

The printer does have a small LCD screen, but as you rightly point out, there is very little/no documentation out there on how to specify the IP details the card needs to use.

I did a network scan to see if the device had picked up an IP, sadly it didn't.
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LVL 39

Expert Comment

by:hdhondt
ID: 38749253
According to page 1 of the network card manual, the printer is factory-set to 192. 168.10.20. See if you can find the printer at that address. You can then use your web browser to change its settings, including setting it for DHCP.

You may also want to check pages 45-46 of the manual. It shows 2 different network cards, which have to be installed in different slots in the printer.
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Accepted Solution

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UBB earned 0 total points
ID: 38774068
Thanks all for your help
We ended up finding yet another manual that had more informative information, I've attached in case you're interested - see page 112.
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Author Closing Comment

by:UBB
ID: 38796015
Toshiba TEC manuals aren't widely published, found this one by accident with the actual information in
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