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TEC SX5 network card configuring

We've just purchased a network card for a Toshiba TEC SX5 printer & installed successfully.
Despite the network being DHCP, the network card doesn't appear to have picked up an IP address.  There's very little/no documentation from Toshiba TEC on how to configure one of these network cards, has anyone out there encountered this themselves?
Printers and ScannersHardwareNetworking

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8/22/2022 - Mon
hdhondt

If it "installed successfully" without an IP address, how is the printer connected?

I have seen installers that connect directly to the printer's MAC address. Please check the port settings (from Printer Properties > Ports > Configure port).
Steve

cant see many resources for that one so it's a tough one. very little documentation.

By 'installed successfully' I assume you mean the card was physically fitted to the printer successfully. is that correct?

does the printer have a litte lcd screen on and any menus that can be accessed on the device itself? you sometimes need to activate or configure lan cards seperately as they are an additional component.

where are you looking to see if it has picked up an IP fro DHCP? have you checked the MAC address listed on the LAN card in the DHCP leases to see if it is there?
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Sorry, yes - by installed successfully I do just mean physically installed successfully

The printer does have a small LCD screen, but as you rightly point out, there is very little/no documentation out there on how to specify the IP details the card needs to use.

I did a network scan to see if the device had picked up an IP, sadly it didn't.
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William Peck
hdhondt

According to page 1 of the network card manual, the printer is factory-set to 192. 168.10.20. See if you can find the printer at that address. You can then use your web browser to change its settings, including setting it for DHCP.

You may also want to check pages 45-46 of the manual. It shows 2 different network cards, which have to be installed in different slots in the printer.
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Toshiba TEC manuals aren't widely published, found this one by accident with the actual information in