Solved

TEC SX5 network card configuring

Posted on 2013-01-03
6
1,555 Views
Last Modified: 2013-01-19
We've just purchased a network card for a Toshiba TEC SX5 printer & installed successfully.
Despite the network being DHCP, the network card doesn't appear to have picked up an IP address.  There's very little/no documentation from Toshiba TEC on how to configure one of these network cards, has anyone out there encountered this themselves?
0
Comment
Question by:UBB
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 38743094
If it "installed successfully" without an IP address, how is the printer connected?

I have seen installers that connect directly to the printer's MAC address. Please check the port settings (from Printer Properties > Ports > Configure port).
0
 
LVL 27

Expert Comment

by:Steve
ID: 38743586
cant see many resources for that one so it's a tough one. very little documentation.

By 'installed successfully' I assume you mean the card was physically fitted to the printer successfully. is that correct?

does the printer have a litte lcd screen on and any menus that can be accessed on the device itself? you sometimes need to activate or configure lan cards seperately as they are an additional component.

where are you looking to see if it has picked up an IP fro DHCP? have you checked the MAC address listed on the LAN card in the DHCP leases to see if it is there?
0
 

Author Comment

by:UBB
ID: 38748410
Sorry, yes - by installed successfully I do just mean physically installed successfully

The printer does have a small LCD screen, but as you rightly point out, there is very little/no documentation out there on how to specify the IP details the card needs to use.

I did a network scan to see if the device had picked up an IP, sadly it didn't.
0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 
LVL 38

Expert Comment

by:hdhondt
ID: 38749253
According to page 1 of the network card manual, the printer is factory-set to 192. 168.10.20. See if you can find the printer at that address. You can then use your web browser to change its settings, including setting it for DHCP.

You may also want to check pages 45-46 of the manual. It shows 2 different network cards, which have to be installed in different slots in the printer.
0
 

Accepted Solution

by:
UBB earned 0 total points
ID: 38774068
Thanks all for your help
We ended up finding yet another manual that had more informative information, I've attached in case you're interested - see page 112.
1
 

Author Closing Comment

by:UBB
ID: 38796015
Toshiba TEC manuals aren't widely published, found this one by accident with the actual information in
0

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When it comes to security, there are always trade-offs between security and convenience/ease of administration. This article examines some of the main pros and cons of using key authentication vs password authentication for hosting an SFTP server.
Most of the applications these days are on Cloud. Cloud is ubiquitous with many service providers in the market. Since it has many benefits such as cost reduction, software updates, remote access, disaster recovery and much more.
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
Suggested Courses

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question