troubleshooting Question

Kindle Fire Can't Restore To Factory Default

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telstar_Flag for United States of America asked on
HardwareWindows 7
1 Comment1 Solution506 ViewsLast Modified:
My Kindle Fire is now turning on and resetting a couple times before showing a screen that says either reboot again or reset to factory defaults. If I choose restore to factory defaults it starts the restore process but then resets and takes me back to that same menu with the same two choices.

Can't get the Kindle to show up when I plug it into my computer with the provided USB cable. Doing the 20 or 30 second hard reset does not make a difference either.

What can I do to get this Fire working properly again? I don't care if I have to completely wipe it and reload it with the Fire OS but I can't figure out how to get it past this point.

Thanks!
ASKER CERTIFIED SOLUTION
marsilies

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