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doctorbill
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exchange 2003

After carrying out the online exchange test (not using ssl) I get the following error - all the other tests are ok:

-------------------
Attempting the FolderSync command on the Exchange ActiveSync session.
       The test of the FolderSync command failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Exchange ActiveSync returned an HTTP 500 response.
-------------------

Can someone please tell me step by step what is going on and how to resolve this
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doctorbill

8/22/2022 - Mon
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Alan Hardisty

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R--R

doctorbill

ASKER
Using SSL I get the following:

Validating certificate trust for Windows Mobile devices.
       Certificate trust validation failed.
       
      Test Steps
       
      ExRCA is attempting to build certificate chains for certificate CN=perfectdemon.dnsalias.net, CN=companyweb, CN=TICKTOCKSERVER, CN=localhost, CN=TICKTOCKSERVER.TickTockIT.local.
       A certificate chain couldn't be constructed for the certificate.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       The certificate chain didn't end in a trusted root. Root = CN=perfectdemon.dnsalias.net, CN=companyweb, CN=TICKTOCKSERVER, CN=localhost, CN=TICKTOCKSERVER.TickTockIT.local

------------------------------------

Ignoring SSL I get the following:

      Testing HTTP Authentication Methods for URL https://perfectdemon.dnsalias.net/Microsoft-Server-ActiveSync/.
       The test passed with some warnings encountered. Please expand the additional details.
        Tell me more about this issue and how to resolve it
       
      Additional Details
      An ActiveSync session is being attempted with the server.
       Errors were encountered while testing the Exchange ActiveSync session.
       
      Test Steps
       
      Attempting to send the OPTIONS command to the server.
       The OPTIONS response was successfully received and is valid.
       
      Additional Details
      Attempting the FolderSync command on the Exchange ActiveSync session.
       The test of the FolderSync command failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Exchange ActiveSync returned an HTTP 500 response.
SOLUTION
Alan Hardisty

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doctorbill

ASKER
I now get this:

An ActiveSync session is being attempted with the server.
       Errors were encountered while testing the Exchange ActiveSync session.
       
      Test Steps
       
      Attempting to send the OPTIONS command to the server.
       Testing of the OPTIONS command failed. For more information, see Additional Details.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
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doctorbill

ASKER
One question:
Exchange Virtual Directory
•      Authentication = Integrated & Basic
•      Default Domain = NetBIOS domain name - e.g., yourcompany*
•      Realm = yourcompany.com
•      IP Address Restrictions = Granted Access
•      Secure Communications = Require SSL IS ticked (very important)

I have set the Default domain to ticktockit
Realm to perfectdemon.dnsalias.net

Is this correct
doctorbill

ASKER
I am now getting this (I think I made an error in credentials):
      
      Attempting to send the OPTIONS command to the server.
       The OPTIONS response was successfully received and is valid.
       
      Additional Details
      Attempting the FolderSync command on the Exchange ActiveSync session.
       The test of the FolderSync command failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Exchange ActiveSync returned an HTTP 500 response.
SOLUTION
Alan Hardisty

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doctorbill

ASKER
What does IISRESET actuall do ?
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doctorbill

ASKER
ok - I have reset IIS and I still get the same issue:

---------------------------------------------
Attempting the FolderSync command on the Exchange ActiveSync session.
       The test of the FolderSync command failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Exchange ActiveSync returned an HTTP 500 response.
doctorbill

ASKER
I also keep getting this even though the credentials are ok:

----------

      
      Attempting to send the OPTIONS command to the server.
       Testing of the OPTIONS command failed. For more information, see Additional Details.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
doctorbill

ASKER
re your comment:
"The Domain / Realm parts can be left as “\” for the Domain and Blank (empty) for the Realm.  MS recommend it this way, but I have fixed some servers by adding the Domain / Realm as per the settings above.
"
Is this the case for the exchange-oma, OMA and Microsoft-Server-ActiveSync as well ?
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Alan Hardisty

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doctorbill

ASKER
Same problem:

Attempting the FolderSync command on the Exchange ActiveSync session.
       The test of the FolderSync command failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       Exchange ActiveSync returned an HTTP 500 response.

I suppose I need to go down the route of the following:
Method 2 in Microsoft Knowledgebase Article KB883380 (http://support.microsoft.com/kb/883380)
SOLUTION
Alan Hardisty

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doctorbill

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As this involves various directory deletions etc, in your experience does this method work without any hitches ?
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doctorbill

ASKER
looks like we are almost there with this - I will do this asap and get back to you
thanks very much for the excellent support so far
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Alan Hardisty

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doctorbill

ASKER
I have carried out both the Adsutil step and the following  step (removing ssl)
I still have exactly the same problem
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Alan Hardisty

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doctorbill

ASKER
attached
forward.pdf
doctorbill

ASKER
Update: I have just started the error reporting for exchange and I do not get ANY errors after attempting the folder sync with the testexchangeconnectivity.com site

Any thoughts on my DNS settings?
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
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SOLUTION
Alan Hardisty

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doctorbill

ASKER
no - still exactly the same problem after following your instructions to the letter including the error 500 fixes

Also I never see any errors in event viewer for the exchange service
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Alan Hardisty

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doctorbill

ASKER
I always have issues when trying to get through to microsoft
do you have any contact numbers please ?
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Alan Hardisty

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doctorbill

ASKER
London UK
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Alan Hardisty

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doctorbill

ASKER
Thanks very much for all your help - much appreciated
Alan Hardisty

You are welcome.
doctorbill

ASKER
Got as far as we could but need to contact microsoft for my particular issue
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