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Solved
exchange 2003
Posted on 2013-01-03
After carrying out the online exchange test (not using ssl) I get the following error - all the other tests are ok:
-------------------
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
-------------------
Can someone please tell me step by step what is going on and how to resolve this
-------------------
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
-------------------
Can someone please tell me step by step what is going on and how to resolve this
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34 Comments
Please have a look at my article and check your IIS settings are correct and then if they are, follow the HTTP 500 error section and see if that helps:
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
Alan
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
Alan
Active 3 days ago
Check this from technet.microsoft.com
http://technet.microsoft.com/en-us/library/dd439375(v=exchg.80).aspx
http://technet.microsoft.com/en-us/library/dd439375(v=exchg.80).aspx
Active 5 days ago
Using SSL I get the following:
Validating certificate trust for Windows Mobile devices.
Certificate trust validation failed.
Test Steps
ExRCA is attempting to build certificate chains for certificate CN=perfectdemon.dnsalias.n
A certificate chain couldn't be constructed for the certificate.
Tell me more about this issue and how to resolve it
Additional Details
The certificate chain didn't end in a trusted root. Root = CN=perfectdemon.dnsalias.n
--------------------------
Ignoring SSL I get the following:
Testing HTTP Authentication Methods for URL https://perfectdemon.dnsalias.net/Microsoft-Server-ActiveSync/.
The test passed with some warnings encountered. Please expand the additional details.
Tell me more about this issue and how to resolve it
Additional Details
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
Validating certificate trust for Windows Mobile devices.
Certificate trust validation failed.
Test Steps
ExRCA is attempting to build certificate chains for certificate CN=perfectdemon.dnsalias.n
A certificate chain couldn't be constructed for the certificate.
Tell me more about this issue and how to resolve it
Additional Details
The certificate chain didn't end in a trusted root. Root = CN=perfectdemon.dnsalias.n
--------------------------
Ignoring SSL I get the following:
Testing HTTP Authentication Methods for URL https://perfectdemon.dnsalias.net/Microsoft-Server-ActiveSync/.
The test passed with some warnings encountered. Please expand the additional details.
Tell me more about this issue and how to resolve it
Additional Details
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
Okay - please re run the Activesync test specifying Manual Server Settings, but tick the Ignore Trust for SSL check box.
Active 5 days ago
I now get this:
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Tell me more about this issue and how to resolve it
Additional Details
An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Tell me more about this issue and how to resolve it
Additional Details
An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
Active 5 days ago
One question:
Exchange Virtual Directory
• Authentication = Integrated & Basic
• Default Domain = NetBIOS domain name - e.g., yourcompany*
• Realm = yourcompany.com
• IP Address Restrictions = Granted Access
• Secure Communications = Require SSL IS ticked (very important)
I have set the Default domain to ticktockit
Realm to perfectdemon.dnsalias.net
Is this correct
Exchange Virtual Directory
• Authentication = Integrated & Basic
• Default Domain = NetBIOS domain name - e.g., yourcompany*
• Realm = yourcompany.com
• IP Address Restrictions = Granted Access
• Secure Communications = Require SSL IS ticked (very important)
I have set the Default domain to ticktockit
Realm to perfectdemon.dnsalias.net
Is this correct
Active 5 days ago
I am now getting this (I think I made an error in credentials):
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
If you have a read of my blog (slightly more up to date):
http://alanhardisty.wordpress.com/2010/02/28/exchange-2003-and-activesync-configuration-and-troubleshooting/
The Domain / Realm parts can be left as “\” for the Domain and Blank (empty) for the Realm. MS recommend it this way, but I have fixed some servers by adding the Domain / Realm as per the settings above.
I would set the Domain / Realm as per the above comment, then run IISRESET.
The 401 suggests the settings you are entering or the IP Restrictions are set incorrectly.
http://alanhardisty.wordpress.com/2010/02/28/exchange-2003-and-activesync-configuration-and-troubleshooting/
The Domain / Realm parts can be left as “\” for the Domain and Blank (empty) for the Realm. MS recommend it this way, but I have fixed some servers by adding the Domain / Realm as per the settings above.
I would set the Domain / Realm as per the above comment, then run IISRESET.
The 401 suggests the settings you are entering or the IP Restrictions are set incorrectly.
Active 5 days ago
ok - I have reset IIS and I still get the same issue:
--------------------------
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
--------------------------
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
Active 5 days ago
I also keep getting this even though the credentials are ok:
----------
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Tell me more about this issue and how to resolve it
Additional Details
An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
----------
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Tell me more about this issue and how to resolve it
Additional Details
An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
Active 5 days ago
re your comment:
"The Domain / Realm parts can be left as “\” for the Domain and Blank (empty) for the Realm. MS recommend it this way, but I have fixed some servers by adding the Domain / Realm as per the settings above.
"
Is this the case for the exchange-oma, OMA and Microsoft-Server-ActiveSyn
"The Domain / Realm parts can be left as “\” for the Domain and Blank (empty) for the Realm. MS recommend it this way, but I have fixed some servers by adding the Domain / Realm as per the settings above.
"
Is this the case for the exchange-oma, OMA and Microsoft-Server-ActiveSyn
Active 5 days ago
Same problem:
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
I suppose I need to go down the route of the following:
Method 2 in Microsoft Knowledgebase Article KB883380 (http://support.microsoft.com/kb/883380)
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response.
I suppose I need to go down the route of the following:
Method 2 in Microsoft Knowledgebase Article KB883380 (http://support.microsoft.com/kb/883380)
Active 5 days ago
As this involves various directory deletions etc, in your experience does this method work without any hitches ?
Active 5 days ago
looks like we are almost there with this - I will do this asap and get back to you
thanks very much for the excellent support so far
thanks very much for the excellent support so far
Active 5 days ago
I have carried out both the Adsutil step and the following step (removing ssl)
I still have exactly the same problem
I still have exactly the same problem
Then you are probably looking at a DNS issue.
Can you please post a screen-shot of your Forward Lookup Zones (hide the internal domain name part only please - if you want to hide anything).
Thanks
Alan
Can you please post a screen-shot of your Forward Lookup Zones (hide the internal domain name part only please - if you want to hide anything).
Thanks
Alan
Active 5 days ago
attached
forward.pdf
forward.pdf
Active 5 days ago
Update: I have just started the error reporting for exchange and I do not get ANY errors after attempting the folder sync with the testexchangeconnectivity.c
Any thoughts on my DNS settings?
Any thoughts on my DNS settings?
Sorry - got busy.
DNS looks fine. Sometimes I see the _msdcs.internaldomain.loca
Are you saying now that the test site shows all green ticks?
Alan
DNS looks fine. Sometimes I see the _msdcs.internaldomain.loca
Are you saying now that the test site shows all green ticks?
Alan
Active 5 days ago
no - still exactly the same problem after following your instructions to the letter including the error 500 fixes
Also I never see any errors in event viewer for the exchange service
Also I never see any errors in event viewer for the exchange service
Okay - at this point (as my article advises), you are looking at a call to Microsoft to resolve unfortunately.
Active 5 days ago
I always have issues when trying to get through to microsoft
do you have any contact numbers please ?
do you have any contact numbers please ?
I have different numbers because I/we am/are a partner, so the numbers I have won't be the same for you.
Where are you based?
Where are you based?
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