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susanmelton
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Outlook 2007 /2010 cannot connect to exchange 2010 server after migration from SB2003 server

We recently migrated from SB 2003 with exchange to SB Server 2008.  Since the migration, we have not been able to get our Outlook programs to connect to exchange. OWA works but we need Outlook to work.  We are running different versions of outlook, predominently 2007 and 2010.  How can we get Outlook functioning again?
ExchangeOutlookWindows Server 2008

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susanmelton

8/22/2022 - Mon
DLeaver

Are all the services running for Exchange on the new sbs box?

This is internal outlook users?
susanmelton

ASKER
Yes, all services are running on the new server as best I can tell.  And yes, we are internal outlook users.
DLeaver

Any errors when you try to connect?

Is the 2003 box still around or disconnected?

Can you ping the Exchange server by fqdn?...
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
sirakov

To be certain that all services are running on the server run in exchange power shell :
>Test-ServiceHealth
If everything is OK you should see "True" for all installed roles

However its is probably a DNS issue.
Can you try to create a brand new user or recreate an existing Outlook profile?
Do you see 3 green check marks ? (Do not select to "manually" create the profile.)
Check if the client is using the SBS2010 as a DNS server (might check your DHCP settings)
On you SBS open the DNS console and remove any left-over reference of your old GC2003
DNS console
Also run Run the Fix My Network Wizard
http://technet.microsoft.com/en-us/library/cc546095(v=ws.10).aspx
susanmelton

ASKER
I ran Test-ServiceHealth in the exchange management shell and found several services are not running. MSExchangeRPC, MSExchangeSA, and MSExchangeEdgeSync are not running... Our IT guy cant work on our server right now.  are these services  easily started? is there any reason they should not be running?  I am not an IT person... I know enough to be dangerous :)
ASKER CERTIFIED SOLUTION
sirakov

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susanmelton

ASKER
Is the 'power shell' the same as the exchange management shell?
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sirakov

Yes, that what I meant > exchange management shell
susanmelton

ASKER
I will get back with you tomorrow. Thank you!!
susanmelton

ASKER
Thank you!
Your help has saved me hundreds of hours of internet surfing.
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