Emails won't open when in the yahoo mail inbox

Posted on 2013-01-03
Medium Priority
Last Modified: 2013-01-13
Our school staff was able to access their yahoo mail in early December.  Now they are coming back from Christmas break and while they get into their Yahoo email account, when they try to open mail it gives them a blank screen.  We are running Windows XP, and we have tried IE8, Chrome and Firefox, all with the same results.  We have disabled the Trend anitvirus and still get same results.  We have cleared Internet Temp files to no avail.  I see that there was a history of this, but it dates back to 2008 and the suggested correction doesn't match current versions.  Please help?   Thank you,  Joni
Question by:PUSDTECH
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LVL 11

Assisted Solution

gmbaxter earned 1500 total points
ID: 38742045
Are you using a web traffic filter?  I have seen this issue before where a traffic filter was incorrectly categorizing some webmail servers and blocking access, but showing a blank page. Whitelist *.yahoo.com if you're struggling to troubleshoot

Author Comment

ID: 38742500
Thank you, I will be out of my office Friday in meetings all day, but will give this a go on Monday.  I did whitelist within our mail filter but not our web filter.  I will accept solution if it works Monday.  Have a great weekend and I'll check back with you on Monday.

Accepted Solution

PUSDTECH earned 0 total points
ID: 38756533
Hi, our fix was to adjust the ASA configuration and to allow longurl-truncate.

Thanks for the help!

Author Closing Comment

ID: 38771622
The fix was specific to our filter appliance, but the white listing should have worked.

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