Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


Emails won't open when in the yahoo mail inbox

Posted on 2013-01-03
Medium Priority
Last Modified: 2013-01-13
Our school staff was able to access their yahoo mail in early December.  Now they are coming back from Christmas break and while they get into their Yahoo email account, when they try to open mail it gives them a blank screen.  We are running Windows XP, and we have tried IE8, Chrome and Firefox, all with the same results.  We have disabled the Trend anitvirus and still get same results.  We have cleared Internet Temp files to no avail.  I see that there was a history of this, but it dates back to 2008 and the suggested correction doesn't match current versions.  Please help?   Thank you,  Joni
Question by:PUSDTECH
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
LVL 11

Assisted Solution

gmbaxter earned 1500 total points
ID: 38742045
Are you using a web traffic filter?  I have seen this issue before where a traffic filter was incorrectly categorizing some webmail servers and blocking access, but showing a blank page. Whitelist *.yahoo.com if you're struggling to troubleshoot

Author Comment

ID: 38742500
Thank you, I will be out of my office Friday in meetings all day, but will give this a go on Monday.  I did whitelist within our mail filter but not our web filter.  I will accept solution if it works Monday.  Have a great weekend and I'll check back with you on Monday.

Accepted Solution

PUSDTECH earned 0 total points
ID: 38756533
Hi, our fix was to adjust the ASA configuration and to allow longurl-truncate.

Thanks for the help!

Author Closing Comment

ID: 38771622
The fix was specific to our filter appliance, but the white listing should have worked.

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question