Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

HTC One XL powered itself off with 88% battery left

Posted on 2013-01-03
5
Medium Priority
?
603 Views
Last Modified: 2013-01-11
My HTC One XL is a few months old. Yesterday it was down to about 15% charge so I put it on the charger (wall socket). The charger was at work and came with the HTC Desire but that shouldn't make any difference.

It got to 88% by the end of the work day so I took it off charge and went home.
I made a call OK, then put the phone on the home charger (the one that came with the HTC One XL).

About an hour later I received a phone call on the home phone. This is unusual as I don't give the number out. It only rings when the mobile phone diverts to it. I use this as my message bank. I checked the phone and it wouldn't power up. I left it alone out of frustration as I had other things to do last night.

I put the phone onto charge via a USB cable into a PC this morning and after 20 minutes was able to power it up. The battery said I was at 2%.

My question is how can a phone go from 88% to 2% in under an hour (without playing Angry Birds :P)?

A bit more information, the phone has been running very slow for a few weeks. Switching between home screens can take a few seconds, the soft keyboard takes about 10 seconds to load, etc. It is intermittent but usually lasts for a couple hours. I can't find any apps that would be causing this. Any ideas on what could be causing this?

Should I return it for a service or replacement under warranty? I see this as a final step when all else has failed. I don't think I'm there yet.

The phone is stock and un-rooted.
Thanks.
0
Comment
Question by:Rartemass
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 49

Assisted Solution

by:dbrunton
dbrunton earned 800 total points
ID: 38742008
Use the warranty.

Not your job to troubleshoot at this stage.
0
 
LVL 5

Expert Comment

by:Iphonehelper
ID: 38743412
Take it to htc to fix this
0
 
LVL 18

Accepted Solution

by:
Rartemass earned 0 total points
ID: 38749768
Thanks for the comments but I see taking it in for warranty repairs is a last resort before opening the device and playing with it myself.
If there is a software issue I would rather fix this myself. If there are rogue apps running and consuming power I want to know about it.

A quick update is that now after it shut down and I have recharged it, everything is working OK. I take this to mean that it was a software issue rather than hardware.

Are there any tools like hijackthis for Android?
0
 
LVL 5

Assisted Solution

by:Iphonehelper
Iphonehelper earned 1200 total points
ID: 38749886
its good that it was a software problem,
i thought that it was a hardware problem because my friend had kinda the same prob and a restore dodnt help

and for hijackthis, i didint find any thing on thr net.
sorry
0
 
LVL 18

Author Closing Comment

by:Rartemass
ID: 38766443
Issue seemed to be resolved for now. Will send back under warranty if it happens again and a factory reset fails to rectify.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this post we will learn how to connect and configure Android Device (Smartphone etc.) with Android Studio. After that we will run a simple Hello World Program.
In this post we will learn how to make Android Gesture Tutorial and give different functionality whenever a user Touch or Scroll android screen.
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question