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HTC One XL powered itself off with 88% battery left

Posted on 2013-01-03
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Last Modified: 2013-01-11
My HTC One XL is a few months old. Yesterday it was down to about 15% charge so I put it on the charger (wall socket). The charger was at work and came with the HTC Desire but that shouldn't make any difference.

It got to 88% by the end of the work day so I took it off charge and went home.
I made a call OK, then put the phone on the home charger (the one that came with the HTC One XL).

About an hour later I received a phone call on the home phone. This is unusual as I don't give the number out. It only rings when the mobile phone diverts to it. I use this as my message bank. I checked the phone and it wouldn't power up. I left it alone out of frustration as I had other things to do last night.

I put the phone onto charge via a USB cable into a PC this morning and after 20 minutes was able to power it up. The battery said I was at 2%.

My question is how can a phone go from 88% to 2% in under an hour (without playing Angry Birds :P)?

A bit more information, the phone has been running very slow for a few weeks. Switching between home screens can take a few seconds, the soft keyboard takes about 10 seconds to load, etc. It is intermittent but usually lasts for a couple hours. I can't find any apps that would be causing this. Any ideas on what could be causing this?

Should I return it for a service or replacement under warranty? I see this as a final step when all else has failed. I don't think I'm there yet.

The phone is stock and un-rooted.
Thanks.
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Question by:Rartemass
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5 Comments
 
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Assisted Solution

by:dbrunton
dbrunton earned 200 total points
ID: 38742008
Use the warranty.

Not your job to troubleshoot at this stage.
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Expert Comment

by:Iphonehelper
ID: 38743412
Take it to htc to fix this
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LVL 18

Accepted Solution

by:
Rartemass earned 0 total points
ID: 38749768
Thanks for the comments but I see taking it in for warranty repairs is a last resort before opening the device and playing with it myself.
If there is a software issue I would rather fix this myself. If there are rogue apps running and consuming power I want to know about it.

A quick update is that now after it shut down and I have recharged it, everything is working OK. I take this to mean that it was a software issue rather than hardware.

Are there any tools like hijackthis for Android?
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LVL 5

Assisted Solution

by:Iphonehelper
Iphonehelper earned 300 total points
ID: 38749886
its good that it was a software problem,
i thought that it was a hardware problem because my friend had kinda the same prob and a restore dodnt help

and for hijackthis, i didint find any thing on thr net.
sorry
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LVL 18

Author Closing Comment

by:Rartemass
ID: 38766443
Issue seemed to be resolved for now. Will send back under warranty if it happens again and a factory reset fails to rectify.
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