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MISSING SENT EMAILS IN OUTLOOK - EXCHANGE 2010

Posted on 2013-01-03
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Last Modified: 2013-04-26
i HAVE A SINGLE EXCHANGE 2010 INSTALL AND I HAVE A FEW USERS THAT HAVE BLOCKS OF EMAILS MISSING FROM THEIR SENT FOLDERS.  I JUST RESTORED ONE USERS AND 2 DAYS LATER THEY WERE MISSING AGAIN.  I CHECKED THE SERVER AND THERE ARE NO RETENTION RULES SET.
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Question by:kennymc55
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13 Comments
 

Expert Comment

by:lltc78
ID: 38742076
Are the deleted emails the oldest in the sent items folder?
Are all the deleted emails for all users the same sent date range?
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Expert Comment

by:sunstoneadmin
ID: 38742159
Are the users in question using mobile devices that use Exchange Active Sync?
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Author Comment

by:kennymc55
ID: 38742223
this particular user is right now missing december 11 to yesterday.  i have not checked other mailboxes.  this user does not use a mobile device.  i will check a few other mailboxes.
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Expert Comment

by:lltc78
ID: 38742273
When the user sends an email, does it actually get saved to the sent items folder?

Check options.
File / Options / Mail - Save messages - Save copies of messages in the Sent Items folder

Does the user only have one mail profile in Outlook?
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Author Comment

by:kennymc55
ID: 38742337
yes, it is a basic exchange/outlook setup with no modifications.  a single profile
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Author Comment

by:kennymc55
ID: 38742348
i check s few mailboxes.  I have not seen another occurrence of the same issue yet. no errors on the server
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38743472
Is there any Archving set in Outlook or any Rule ?

If its one user try to move his mailbox and then Export the rules from Outlook and then open Outlook with /Cleanrules and check

- Rancy
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Author Comment

by:kennymc55
ID: 38744770
no archiving, no auto cleaning rules.  can anyone think of a cause?
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Author Comment

by:kennymc55
ID: 38745292
I have been informed this has happed to a few others, but not everyone.  just large blocks of email go missing from SENT folders. this sia fairly new install of Exchange, no other know issues.  Exchange 2010 on Win 2008 64 on an ESXI 5 host.  90 users, 160GB of mail storage, plenty of disk space.  12 GB RAM.  all other functions work well.
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LVL 52

Accepted Solution

by:
Manpreet SIngh Khatra earned 500 total points
ID: 38746338
I would suggest to create a new DB and try to move few users across and monitor with few of the users who have had this issue multiple times

- Rancy
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Author Comment

by:kennymc55
ID: 38756877
i will try
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