?
Solved

MISSING SENT EMAILS IN OUTLOOK - EXCHANGE 2010

Posted on 2013-01-03
13
Medium Priority
?
383 Views
Last Modified: 2013-04-26
i HAVE A SINGLE EXCHANGE 2010 INSTALL AND I HAVE A FEW USERS THAT HAVE BLOCKS OF EMAILS MISSING FROM THEIR SENT FOLDERS.  I JUST RESTORED ONE USERS AND 2 DAYS LATER THEY WERE MISSING AGAIN.  I CHECKED THE SERVER AND THERE ARE NO RETENTION RULES SET.
0
Comment
Question by:kennymc55
  • 6
  • 2
  • 2
  • +1
11 Comments
 

Expert Comment

by:lltc78
ID: 38742076
Are the deleted emails the oldest in the sent items folder?
Are all the deleted emails for all users the same sent date range?
0
 

Expert Comment

by:sunstoneadmin
ID: 38742159
Are the users in question using mobile devices that use Exchange Active Sync?
0
 

Author Comment

by:kennymc55
ID: 38742223
this particular user is right now missing december 11 to yesterday.  i have not checked other mailboxes.  this user does not use a mobile device.  i will check a few other mailboxes.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Expert Comment

by:lltc78
ID: 38742273
When the user sends an email, does it actually get saved to the sent items folder?

Check options.
File / Options / Mail - Save messages - Save copies of messages in the Sent Items folder

Does the user only have one mail profile in Outlook?
0
 

Author Comment

by:kennymc55
ID: 38742337
yes, it is a basic exchange/outlook setup with no modifications.  a single profile
0
 

Author Comment

by:kennymc55
ID: 38742348
i check s few mailboxes.  I have not seen another occurrence of the same issue yet. no errors on the server
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38743472
Is there any Archving set in Outlook or any Rule ?

If its one user try to move his mailbox and then Export the rules from Outlook and then open Outlook with /Cleanrules and check

- Rancy
0
 

Author Comment

by:kennymc55
ID: 38744770
no archiving, no auto cleaning rules.  can anyone think of a cause?
0
 

Author Comment

by:kennymc55
ID: 38745292
I have been informed this has happed to a few others, but not everyone.  just large blocks of email go missing from SENT folders. this sia fairly new install of Exchange, no other know issues.  Exchange 2010 on Win 2008 64 on an ESXI 5 host.  90 users, 160GB of mail storage, plenty of disk space.  12 GB RAM.  all other functions work well.
0
 
LVL 52

Accepted Solution

by:
Manpreet SIngh Khatra earned 2000 total points
ID: 38746338
I would suggest to create a new DB and try to move few users across and monitor with few of the users who have had this issue multiple times

- Rancy
0
 

Author Comment

by:kennymc55
ID: 38756877
i will try
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question